The experience was great. We had a wonderful time. We thought our room was very reasonable. However, we thought the food was very much so overpriced and did not taste as good as we thought it would.
kim
1 晚行程
8/10
The room temperature was very humid. Room service was cold and had no utensils.
Jeri
1 晚商務旅程
2/10
We got locked out onto a balcony 10 stories high and could not get back in. The ice machine out of order, no robes for a suite. Could not purchase a robe none on property.
Andrea
1 晚行程
2/10
Been trying to cancel hotel and hotel ignored my phone calls. Was only going for a concert and the concert canceled the day before
Justin
1 晚行程
6/10
Everything was nice besides the bathroom had mold on the ceiling.
Brandon
2 晚行程
10/10
We were greated with a smile and great attitude by everyone. Very clean and beautiful place to stay.
Jacob
3 晚家庭旅程
6/10
Menu in the restaurant was slim. Not many selections. Plus the price was crazy expensive I don’t know their cleaning schedule but early morning the carpets were dirty and the bathroom close to the library was dirty with trash can full and toilet dirty. The caper and flooring needed cleaned. The dining room for dinner was nice but the carpet under our table was dirty with some food I noticed as I sat down. It was also way too warm in the dining room. I was hot and muggy. Rooms were clean. Staff was great. Decor needs updated. It’s the same as it was when built I have been there many times. Pool is great. Drinks are very good.
pam
2 晚行程
10/10
We had a great time and look forward to coming back soon
april
4 晚家庭旅程
8/10
Jon
3 晚家庭旅程
10/10
charles
1 晚行程
8/10
Our stay was great because the conference was held here. But i am very concerned about the hotel’s up keep. When we arrived, the light switch in the bathroom was lying neatly on the bathroom counter. We informed them and they fixed it. The bathroom water faucet fell off when i tried to turn it on and I was able to attach it back. Never knew there are such fall off and attach back faucet. The climax was when we tried to enter the indoor swimming pool area, the whole upper door frame (about 2 feet long, made of metal) of the entrance fell and narrowly missed me and my 9 year old son. They apologized and promised to fixed it and asked if we were alright. We were okay. Thankfully !! We lightly joked what else could fall off in this hotel. But hey what a terrible thought. What else could fall off?! The employees are all very nice and professional.
Ruoqing
3 晚家庭旅程
10/10
Jon
1 晚行程
4/10
Staff is awesome, rooms where musty and smelly, stuck in the 80's..furniture and carpet! Windows were dirty, couldnt see out of them. Place needs major updating!!!
Debbie
3 晚行程
4/10
Loretta
3 晚行程
6/10
Not enough staff. Stayed 4 nights asked for daily maid service only had it one day. Carpet in hallway was very dirty never vacuumed Thursday to Sunday. Called for more toilet paper 3 times over 2 days finally had to get it ourselves from a maid in hall way. Says they have room service but no one answered the phone had to go order and get ourselves. Did find a desk manager that was great and one atrium server that would help us.
真實旅客
4 晚行程
8/10
Gary
2 晚行程
10/10
Jennifer
3 晚行程
10/10
Tracy
2 晚家庭旅程
10/10
James
1 晚行程
10/10
John
2 晚行程
8/10
dustin
2 晚行程
10/10
Our stay was amazing. We had easy check in. We settled into our room and than went down for a nice meal at the atrium cafe. Which was nice because we didn’t have to leave the hotel and come back. The food was amazing We really enjoyed our stay