See all properties

Secrets St. Lucia Resort & Spa All Inclusive Adults Only

4.0 star property
Gros Islet beachfront property with spa and beach bar

Choose dates to view prices

Photo gallery for Secrets St. Lucia Resort & Spa All Inclusive Adults Only

3 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Property video
Theater show
Beach/ocean view
7 bars/lounges, 3 poolside bars, swim-up bar, beach bar
Located near Castries Central Market, Secrets St. Lucia Resort & Spa All Inclusive Adults Only offers an upscale retreat with a private beach and 9 on-site restaurants serving French cuisine. Guests can indulge in aromatherapy and yoga classes or unwind at the swim-up bar with live shows.

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Free breakfast
  • Connecting rooms available
  • Bar

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 9 restaurants and 3 poolside bars
  • 7 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Nightclub
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sun loungers

Feel at home (6)

  • Refrigerator
  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
$499 nightly
The total price is $499
Oct 31 - Nov 1
Total with taxes and fees

Room options

Check availability for these dates

Tonight
Oct 3 - Oct 4
Check availability for tonight Oct 3 - Oct 4
Tomorrow
Oct 4 - Oct 5
Check availability for tomorrow Oct 4 - Oct 5
Available filters for rooms
Showing 18 of 18 rooms

View all photos for Deluxe Tropical View King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Tropical View King

8.0 out of 10
Very good
(2 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double

1 bedroom, premium bedding, in-room safe, desk

Deluxe Partial Ocean View Double

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 320 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Partial Ocean View King

Deluxe Partial Ocean View King | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Partial Ocean View King

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 320 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

Beach/ocean view

Deluxe Ocean View King

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 320 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim Out King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Swim Out King

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim Out Double

1 bedroom, premium bedding, in-room safe, desk

Deluxe Swim Out Double

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 320 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Ocean Front King

1 bedroom, premium bedding, in-room safe, desk

Superior Ocean Front King

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 320 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Ocean View King

Beach/ocean view

Preferred Club Superior Ocean View King

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Ceiling fan
  • 411 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Swim Out King

View from room

Preferred Club Superior Swim Out King

8.0 out of 10
Very good
(2 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Ceiling fan
  • 411 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Ocean Front Plunge Pool King

Preferred Club Superior Ocean Front Plunge Pool King | 1 bedroom, premium bedding, in-room safe, desk

Preferred Club Superior Ocean Front Plunge Pool King

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Blackout drapes/curtains
  • 320 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Ocean Front Plunge Pool Double

Preferred Club Superior Ocean Front Plunge Pool Double | 1 bedroom, premium bedding, in-room safe, desk

Preferred Club Superior Ocean Front Plunge Pool Double

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Blackout drapes/curtains
  • 323 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite Tropical View King

1 bedroom, premium bedding, in-room safe, desk

Preferred Club Master Suite Tropical View King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean View King

Beach/ocean view

Preferred Club Master Suite Ocean View King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
  • 538 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Swim Out King

1 bedroom, premium bedding, in-room safe, desk

Preferred Club Master Suite Swim Out King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
  • 540 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

1 bedroom, premium bedding, in-room safe, desk

Preferred Club Master Suite Ocean Front King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
  • 721 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Imperial Suite Swim Out King

45-inch flat-screen TV with satellite channels, TV, books

Preferred Club Imperial Suite Swim Out King

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
Ceiling fan
  • 947 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Bungalow Suite Ocean Front Swim Out King

Preferred Club Bungalow Suite Ocean Front Swim Out King | Beach/ocean view

Preferred Club Bungalow Suite Ocean Front Swim Out King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
  • 951 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Presidential Suite King

Preferred Club Presidential Suite King | Living area | 45-inch flat-screen TV with satellite channels, TV, books

Preferred Club Presidential Suite King

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Dining table
Flat-screen TV
  • 1080 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Free beach shuttle, sun loungers, beach towels, windsurfing

Zoetry Marigot Bay - All Inclusive

  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.8 out of 10, Excellent, 524 reviews
$610 nightly
The price is $610
Oct 4 - Oct 5
Total with taxes and fees
Zoetry Marigot Bay - All Inclusive
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
1 Choc Bay, Gros Islet

What's nearby

  • St. Lucia Town Hall - 5 min drive - 4.7 km
  • Rodney Bay Marina - 7 min drive - 6.6 km
  • Reduit Beach - 8 min drive - 5.9 km
  • Daren Sammy Cricket Ground - 9 min drive - 7.2 km
  • Pigeon Island National Landmark - 20 min drive - 11.8 km

Getting around

  • George F. L. Charles Airport (SLU) - 9 min drive
  • Hewanorra Intl. Airport (UVF) - 81 min drive

Restaurants

  • ‪Windjammer Landing Villa Beach Resort - ‬5 min drive
  • ‪KFC - ‬5 min drive
  • ‪Cream N Bean - ‬3 min drive
  • ‪Rituals Coffee House - ‬5 min drive
  • ‪Market Café - ‬2 min walk

About this property

Secrets St. Lucia Resort & Spa All Inclusive Adults Only

Secrets St. Lucia Resort & Spa All Inclusive Adults Only offers a private beach where you can enjoy beach umbrellas, volleyball, and beachside drinks, plus you'll have access to onsite snorkeling, sailing, and kayaking. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Morgan's Pier Restaurant, one of 9 restaurants, serves French cuisine and is open for dinner. Other highlights at this all-inclusive property include 3 poolside bars, a nightclub, and a 24-hour fitness center. Fellow travelers like the helpful staff and overall property condition.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Water skiing

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

At a glance

DONE

Hotel size

    • 355 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property’s all-inclusive rates exclude Le Jardin Restaurant. Additional fees apply.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 9 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Room service (limited hours)

What to do

  • On a private beach
  • Yoga classes
  • Beach volleyball
  • Kayaking
  • Sailing
  • Boat
  • Snorkeling
  • Concerts/live shows
  • Evening entertainment
  • Karaoke
  • Shopping
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Scuba diving nearby
  • Ziplining nearby

Working away

  • Meeting room
  • Conference center (1859 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 12 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • 24-hour fitness center
  • 3 outdoor pools
  • Full-service spa
  • Pickleball court
  • Nightclub
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally-sourced
  • Local culture & ecosystem education
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture

Room amenities

Be entertained

  • 45-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Guidebooks/recommendations

Special features

Spa

World-Class Secrets Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Morgan's Pier Restaurant - This beachfront restaurant specializes in French cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Oceana - This poolside restaurant specializes in seafood and serves dinner only. Open daily.
Portofino - This restaurant specializes in Italian cuisine. Open daily.
Himitsu - This restaurant specializes in Asian cuisine. Reservations are required. Open daily.
Market Café - This restaurant serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

James's Club Morgan
James's Club Morgan All Inclusive
St. James's Club Morgan Bay All Inclusive
St. James's Club Morgan Bay All Inclusive Gros Islet
St. James's Club Morgan Bay Gros Islet
St. James's Club Morgan Bay
St. James's Club Morgan Bay All Inclusive All-inclusive property
St James's Morgan Inclusive G

Frequently asked questions

Does Secrets St. Lucia Resort & Spa All Inclusive Adults Only offer free cancellation for a full refund?

Yes, Secrets St. Lucia Resort & Spa All Inclusive Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Secrets St. Lucia Resort & Spa All Inclusive Adults Only?

Yes, there are 3 outdoor pools. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at Secrets St. Lucia Resort & Spa All Inclusive Adults Only?

Sorry, pets aren't allowed.

Is parking offered on site at Secrets St. Lucia Resort & Spa All Inclusive Adults Only?

Yes, there's free self parking.

What are the check-in and check-out times at Secrets St. Lucia Resort & Spa All Inclusive Adults Only?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Secrets St. Lucia Resort & Spa All Inclusive Adults Only and nearby?

Have fun with onsite activities like kayaking, sailing, and snorkeling. Additional recreation onsite includes volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 3 outdoor swimming pools. Secrets St. Lucia Resort & Spa All Inclusive Adults Only also has 3 poolside bars, 7 bars, and a nightclub, as well as a private beach, a 24-hour fitness center, and a sauna.

Are there restaurants at or near Secrets St. Lucia Resort & Spa All Inclusive Adults Only?

Yes, there are 9 onsite restaurants, featuring alfresco dining and French cuisine.

Does Secrets St. Lucia Resort & Spa All Inclusive Adults Only have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Secrets St. Lucia Resort & Spa All Inclusive Adults Only like?

Secrets St. Lucia Resort & Spa All Inclusive Adults Only is a short 1-minute walk from Windward Islands and 4 minutes' walk from Choc Bay.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Secrets St. Lucia Resort & Spa All Inclusive Adults Only Reviews

8.2

Very Good

9.0

Cleanliness

8.4

Amenities

9.0

Staff & service

8.4

Eco-friendliness

9.0

Property conditions & facilities

What guests liked

  • The beach was calm, crystal clear, and perfect for relaxing with calm waters and plenty of seating options. (14 reviews)
  • The spa offered excellent services, including great equipment, expert team members, and one of the best massages. (5 reviews)
  • The pools were gorgeous, full of fun activities and a beautiful oasis. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Food
Restaurant
Room
Beach
Water
Bar
Recreation
Booking
Drinks

Reviews

10/10 Exceptional

great location with wonderful accomodations. No waiting for any dining or services.
Steven, 3-night trip

10/10 Exceptional

Wonderful Stay

Resort was a wonderful haven. Staff was very courteous, friendly and genuine. Amenities were good and the food options were excellent. Beach was clean and pool area was nice. Activities were fun and entertainment staff were very good at including everyone.
Sandra, 2-night trip

10/10 Exceptional

The resort was very clean and the staff amazing. Made me and my friends feel comfortable and remembered us throughout our stay. Very impressed with service overall.
Tiffany, 3-night trip

8/10 Very good

We stayed here for our 10 year anniversary! There were a couple hiccups and a rough check in process but Tricia with the Preferred Club went above and beyond to make our stay wonderful. It’s a lovely property.
Tyeshia, 2-night trip

8/10 Very good

Overall good experience. Resort is clean and pretty much renovated, staff was very friendly and helpful. Restaurants were solid, breakfast and lunch buffet could use improvement not many options and alternatives for people who don’t eat pork or beef.
Jalen, 5-night trip

10/10 Exceptional

Excellent

The only change that I recommend is the Premium liquor needs to be offered to all guests even if it includes an extra charge
Jacqueline, 1-night trip

8/10 Very good

Limited options for breakfast
Edwin, 3-night trip

6/10 Good

St Lucia is paradise so difficult to complain while there but Secrets is not ready for prime time they’re still in the Pilot testing phase
Jamie, 4-night trip

10/10 Exceptional

We thoroughly enjoyed our week long stay at Secrets St. Lucia. The facilities are great, the room was very comfortable, and the restaurants were fantastic! Morgan's in particular was our absolute favorite! The only thing we can complain about is the loss of internet, TV and phone service in our room for the last 5 days of our stay. This only impacted our building and the resort was working with the ISP to resolve the matter as quickly as possible. The resort is new, so some minor glitches like this are not exactly unexpected. Overall, the resort was great, the atmosphere was relaxed and fun, and we really enjoyed our stay.
Melinda Anna, 7-night trip

4/10 Fair

The first thing that I really didn’t like here is that the service is very poor and not attentive at all. Some of the workers are rude although I came across some that were very sweet.
Cathleen, 4-night trip

2/10 Poor

the property was nice and clean but the staff were not organized. it took 3 hours just to eat in the resteraunt and one night we got up and left. they said that there were sailing and snorkeling and horse back riding amongst other thing but nothing was available.i truly think expedia ought to give me some type of refund or credit because this resort did not have anything to do that they advertised.
gordon, 4-night trip

8/10 Very good

Staff was wonderful. Barry and Theresa were outstanding. The resort was very quiet but needs to refine some things. Our. First day started with a meeting about time shares that were completely unaffordable and it went on for way too long. The resort money we were offered for doing it was not worth it Food was mediocre. There were no water sports accessible such as paddle boards etc and the excursions were difficult to navigate as most companies did not pick up at resort. Again the staff was wonderful but the food and entertainment were not up to par .
Nikki, 4-night trip

8/10 Very good

First of all .. what a BEAUTIFUL place! I highly recommend the JOY boat tour.. you’ll find him on the beach under the almond tree. The staff were so nice. Customer service was on point. This was our first time going to an all inclusive and it did not disappoint. We had an issue ordering room service which was a bummer because we ended up not having dinner one night because our room service never arrived. The entertainment was great. There was a steel drum band we really loved. The water was amazing and the rooms were great. We had a nice little patio. There is a lot of walking, my calves are stronger leaving than when we arrived! The food was fine, but the people making the food were so kind and you could tell they take a lot of pride in their jobs. We’d give it 3.5 out of 5
Daniel J, 5-night trip

4/10 Fair

I will be contacting HYATT a multi billion dollar industry our room was 125 the electric was messed up in our room our key card would not work we stayed outside 45 minutes they running back an forth trying to get us in the room so the next day they decided to move us moved us to a room full of ants an the swim up room the water was full of bugs
Debera Ann, 4-night trip

2/10 Poor

I made the best of my trip! 1st thing the food was just below ok at best. Second the liquor didnt seem authentic, I had 5 shots of tito's and nothing happened, I had multiple drinks at different times and didn't feel anything. The a.c in my room went off around 1 am every morning, and the room got hot fast. They also gave me a room were I had to walk a far distance to get too. They need real cooks in there kitchens immediately!! I forget to mention I do not want to see cats sitting or walking by in a restaurant I am eating at ever! In for that, I would not recommend this place to stay at. !
Maurice, 4-night trip

8/10 Very good

Stunning Location, Disappointing Service

We stayed at the hotel for 9 days and overall had a mostly good experience. The highlight was definitely the beach.. calm waters, crystal clear and perfect for relaxing. That said, there are a few things that need improvement. The food was more or less the same across all the restaurants, which got a bit repetitive over time. Housekeeping came at very inconsistent times each day, and one day they didn’t show up at all. The biggest issue, however, was the service. It often took more than 15 minutes just to get water, and a few times we waited up to an hour for our meals. There were also several occasions where staff seemed to mix up or forget our reservations or requests. In summary: beautiful location and nice setting, but the service level definitely needs to be raised to match expectations.
Anders Rodal, 7-night trip

6/10 Good

At first glance property appears clean- but rooms did not appear to be swept or deep cleaned . Staff had slow service with very little experience. No activities to do on resort. Very disappointed in the onsite gift shop. Super disappointed in the quality of drinks. I’ve been to a lot of all inclusive and this by far was the worst selection of drinks offered. Staff did not know how to make a lot of drinks. Slow service at dinner and most times waiter did not even remember what was ordered. Entire resort felt mismanaged and everyone seemed to have little to no experience. Entertainment was little to none.
Enrique, 7-night trip

10/10 Exceptional

Heidi, 1-night trip

10/10 Exceptional

Jannay, 4-night trip

8/10 Very good

Jordan, 2-night trip

10/10 Exceptional

4-night trip

10/10 Exceptional

Michael, 3-night trip

8/10 Very good

Lucy, 6-night trip

10/10 Exceptional

Chauncy, 4-night trip

10/10 Exceptional

Adnit, 6-night trip