Falta de comunicación y alto costo por otra persona y altos costos de alimentación aviación al mar con mucho ruido
Gerardo
Gerardo (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 30 日
100% recomendado
Todo fue perfecto, todo el personal es muy amable y servicial y el hotel está muy bonito!!
Eduardo Alejandro
Eduardo Alejandro (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 14 日
Took over an hour to get food from room service. Check in took forever. Very nice hotel, very clean. Shower didn't drain very well but seems normal in Mexico.
JEREMY
JEREMY (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 11 日
Alexis Geovani
Alexis Geovani (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 10 日
Muy buen servicio, todo muy agradable. Se destacan los alimentos por su sabor y variedad. Gracias.
Gabriel
Gabriel (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 9 日
We LOVED the gal that cleaned our room. Her name was Angelica. So friendly & accommodating.
Angela Marie
Angela Marie (7 晚行程)
Orbitz 真實旅客評價
8/10 很好
2025 年 1 月 9 日
Victor
Victor (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 8 日
EXCELENTES INSTALACIONES
JUAN PALO BAUTISTA
JUAN PALO BAUTISTA (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 6 日
Excelentes atenciones de todo el personal
Jorge
Jorge (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 5 日
Variety of dinner restaurants was good. All inclusive rates were a little high for the quality of the food.
Kelli
Kelli (3 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 4 日
jesus
jesus (2 晚行程)
Orbitz 真實旅客評價
10/10 完美
2025 年 1 月 3 日
ilija
ilija (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 23 日
A lot of things were an add on. Like A Latte, Guacamole and such.
Shivakumar
Shivakumar (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 22 日
Excelente
Omar Sosa
Omar Sosa (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024 年 12 月 19 日
The location in the Golden Zone right on the ocean is great. The staff were very friendly and provided excellent service. We did not care for the food, however. There are many peddlers and mariachi bands on the beach outside of the resort which isn’t unique to this hotel, but it can be a little overwhelming if you’re trying to relax.
Tyler
Tyler (9 晚行程)
Orbitz 真實旅客評價
6/10 不錯
2024 年 12 月 17 日
Zoila
Zoila (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 15 日
Very good Service from all the staff!! Congrats on that… Food in Pergola can improve, but it is ok. Price-Quality is Excelent !
Raquel
Raquel (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024 年 12 月 10 日
Location is the only good thing about this place. Hotel is old and it shows. Bed mattresses and pillows are hard and uncomfortable. When getting ready for bed pulled down comforter and sheets on bed were disgustingly stained. when we asked for them to be changed there was about a 20 min wait in sending someone up it was probably about nine in the evening and we were tired from a long day of travel and just wanted to go to bed, but finally someone came up to change them. That person said that that was normal and they are told to still use those sheets on the beds. We also had another instance in one of their restaurants of dirty table placemats that were used on the table we sat at and were told they were washed that morning and those are just stains and we’re OK to use. We told them to take them off the table and we would not use them. Food quality is mediocre. Staff members seem to not be well trained in customer care for the hospitality industry, making guests wait excessively for things when there should not be a wait. We will not be coming back to this resort.
Martha
Martha (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 7 日
JESSE
JESSE (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 6 日
JOSE ALFREDO
JOSE ALFREDO (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 5 日
Very nice staff. Food was good and the service was great. No problems getting around the hotel.
Annette
Annette (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 4 日
I thought the buffet was adequate but wished they had a taco/burger bar at the pool areas. The restaurants were exceptional. The employees were very kind and attentive. We will be back again.
ROBERT
ROBERT (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 3 日
Food was good and varied. Staff loud in the hallways… didn’t get a promised tequila bottle when checking out… “out of stock”
Elizabeth
Elizabeth (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 3 日
The pool area was huge and jumping off the rocks into the water was a highlight. We reserved five restaurants during our stay and the dishes were all delicious, unique and presented favourably. And the check-out was stress-free with no hidden charges; which we’ve dealt with at other resorts over our years of travel.
Judith
Judith (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 2 日
The staff was very attentive and friendly, the hotel in all was great. I will definitely be returning.