Hotel Didn’t Have Room Available That Was Booked & Refused To Give Me A Refund!
Safety Alert Property Had No Proper Lighting Around The Hotel
Tangela
Tangela (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月23日
Christian
Christian (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月16日
Christian
Christian (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月24日
Christian
Christian (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月13日
Lindsay
Lindsay (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月27日
Bien
Adolfo
Adolfo (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年8月24日
There was no remote for our room and the front office staff was very rude and not accommodating in trying to help resolve the issue. When we had questions he(Alex) was very dismissive and has an unpleasant attitude. 10 out of 10 would not recommend because of him
Amelia
Amelia (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月23日
looked like it had been a half way house or rehab facility before, carpets were filthy, no hot water, pool water was green, just the worst. Sonesta should have refurbished this hotel before they put their name on it. Will never use a Sonesta brand again.
Sandra
Sandra (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月13日
Customer service good
Grace yetta
Grace yetta (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年8月8日
Anai
Anai (3 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年8月5日
The place was filthy, and the locks seemed to be broken on the front door. Not very relaxing.
They had no bell carts or anything available to help me with my luggage, and nobody offered to help despite my multiple bags.
Yohanan
Yohanan (1 晚商務旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月4日
This place is horrible. They stole my clean towels, Overcharged me, everyone leaves mad at management. Bugs after lights out. Needles in the parking lot. Not even I’m this cheap had to leave.
Craig
Craig (14 晚商務旅程)
Expedia 真實旅客評價
4/10 一般
2024年7月29日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月27日
Demarcus
Demarcus (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月24日
Jose
Jose (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月21日
Property was good for price definitely would stay again
Joshua
Joshua (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月20日
Nicolai
Nicolai (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月20日
Rashad
Rashad (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月19日
Save your money we had a last minute trip and at the moment we were trying to save a few bucks but should have paid the extra somewhere else. The looks are deceiving in the lobby. Once you get to the hall ways it’s bad. Every time I got to my room hallway I got very dizzy and light headed the smell of cigarette smoke & ashes has just overcame those halls, there was literally a guy smoking a cigarette in the hall as we were walking to our room. I have to close my nose till I get to my room for fresh air.
There was no cable all week which I understand with the hurricane but a notice ahead of time would have been good.
Twice when we went on the elevator it shook really really bad I had to grab onto my fiancé because I thought was shaking that bad we thought it was gonna get stuck & didn’t open for awhile I did not let me or my children get on it after that.
Overall I would not stay here again. It was not worth the money.
Destiny
Destiny (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年7月18日
The shower had no liquid soap. My son had to get a rag and squirt liquid green hand soap and give me in the shower. I had to go downstairs and get the bath mat. the bed was comfortable. The mattress in room 417 needs to throw away. It had a large big urine stain. The carpet in the hotel was dirty and smelly. No outside hotel sign. The carpet in the elevator needs to be replaced. The outside of the hotel looks nice and the inside. There was a roach in the bathroom at 3 AM. My son also ttok a picture of another roach. I needed a shuttle ride to the airport at 5 AM to Hobby Airport. hat is why I stayed there.
Sandra
Sandra (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月11日
Janice
Janice (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年7月8日
The receptionist at the check-in did not show any customer service skills. The hotel does not look clean. Common areas such as the elevator and hallways are neglected and dirty. The carpet in the room and bathroom require more cleaning.
Maureen
Maureen (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年7月6日
I had to change rooms three times, every room that I was given either had an foul odor, rust stains, horrible carpet, scratches and holes in the walls. I believe their tenancy consists of people living at the hotel.
Sharonda
Sharonda (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月6日
Staff left front desk for at least 25 min, room wasn’t very clean