Staff was not very helpful at check in despite requesting early check in at time of reservation. Calling at 12pm to confirm if room was available early, calling at 2pm to confirm if room available early again. Showing up at 3:45pm and room was not available still. Asked to switch to any other room and they had no rooms cleaned. There was no effort done to try to accommodate my request at any point during any of my calls or check in. The icing on the cake was seeing other people check in early the next couple of days. Overall the hotel was centrally located amd close enough to airport for convenience. Its a shame the staff made this one of my worst stays at any hotel.
Pam
Pam (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 24 日
Peter
Peter (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 24 日
Vanessa
Vanessa (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 17 日
It was nice, lacking eating options but friendly and clean, the bathrooms are a little small but clean.
Patrick
Patrick (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 10 日
Annie
Annie (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 9 日
david
david (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 2 日
Friendly and clean. Easy checkin, just didnt advise about stay and options at hotel.
Kim
Kim (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 17 日
It was great staff when we checked in where very helpful
Aurelio
Aurelio (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 16 日
Joshua
Joshua (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 1 月 11 日
MARCOS
MARCOS (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 9 日
Antonio
Antonio (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 5 日
MARIA
MARIA (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 2 日
Everything was good.
Saul
Saul (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 1 月 1 日
It's to old need a very good update
Maria
Maria (1 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 12 月 29 日
👎
Cecilia
Cecilia (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024 年 12 月 28 日
My restroom fan didn’t work. It was like a sauna while trying to get ready for the day… hard to do when you’re sweating! I reported to front desk said someone would come fix. That didn’t happen. The next morning I went down again & they put the request on a note sheet. Bathrooms are the most used part of a room… it was never fixed.
Valerie
Valerie (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 26 日
The cookies are a nice touch!
Tamara
Tamara (2 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 12 月 25 日
This hotel was horrible. The staff was not concerned about the guest at all. My friend and I decided to use the hotel shuttle before booking We asked about two different restaurants and taking a shuttle to riverwalk. We were informed the shuttle ran every 30 mins no problem. Upon booking and paying for my room there was also not a mention of a room deposit. After we checked in we were informed the shuttle ran every 15 mins but only in a 2 mile radius. After being highly disappointed that we could not shuttle downtown we decided to go to eat across the street the gentlemen behind the desk told us there was a roadhouse restraunt but it was not it was a longhorn. Prior to finishing dinner we called for the shuttle and for two hours the shuttle never came. We were left at the shopping center after everything had closed down by ourselves. Over 60 years old and just left in a strange town st a shopping center we called 4 or 5 times to find out where shuttle was and whomever that girl was kept saying B or V 6 I told you ..when I finally got her to tell me what that was it was the location at the airport to meet out shuttle. We were not at the airport we explained and the lady at the desk says then you told us wrong he's busy and he will get you when he can. That was 1 45 mins after dinner and 45 mins into the shopping center being closed. The shuttle never came for us and we ended up walking 2 Miles after 1am. Said free breakfast that was a lie
Melanie
Melanie (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024 年 12 月 23 日
Buena ubicación y personal muy amable; aunque nunca me dieron mis galletas.