Staff was not very helpful at check in despite requesting early check in at time of reservation. Calling at 12pm to confirm if room was available early, calling at 2pm to confirm if room available early again. Showing up at 3:45pm and room was not available still. Asked to switch to any other room and they had no rooms cleaned. There was no effort done to try to accommodate my request at any point during any of my calls or check in. The icing on the cake was seeing other people check in early the next couple of days. Overall the hotel was centrally located amd close enough to airport for convenience. Its a shame the staff made this one of my worst stays at any hotel.
Pam
Pam (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月24日
Peter
Peter (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月24日
Vanessa
Vanessa (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月17日
It was nice, lacking eating options but friendly and clean, the bathrooms are a little small but clean.
Patrick
Patrick (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月10日
Annie
Annie (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月9日
david
david (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月2日
Friendly and clean. Easy checkin, just didnt advise about stay and options at hotel.
Kim
Kim (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月17日
It was great staff when we checked in where very helpful
Aurelio
Aurelio (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月16日
Joshua
Joshua (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月11日
MARCOS
MARCOS (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月9日
Antonio
Antonio (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月26日
The cookies are a nice touch!
Tamara
Tamara (2 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年12月25日
This hotel was horrible. The staff was not concerned about the guest at all. My friend and I decided to use the hotel shuttle before booking We asked about two different restaurants and taking a shuttle to riverwalk. We were informed the shuttle ran every 30 mins no problem. Upon booking and paying for my room there was also not a mention of a room deposit. After we checked in we were informed the shuttle ran every 15 mins but only in a 2 mile radius. After being highly disappointed that we could not shuttle downtown we decided to go to eat across the street the gentlemen behind the desk told us there was a roadhouse restraunt but it was not it was a longhorn. Prior to finishing dinner we called for the shuttle and for two hours the shuttle never came. We were left at the shopping center after everything had closed down by ourselves. Over 60 years old and just left in a strange town st a shopping center we called 4 or 5 times to find out where shuttle was and whomever that girl was kept saying B or V 6 I told you ..when I finally got her to tell me what that was it was the location at the airport to meet out shuttle. We were not at the airport we explained and the lady at the desk says then you told us wrong he's busy and he will get you when he can. That was 1 45 mins after dinner and 45 mins into the shopping center being closed. The shuttle never came for us and we ended up walking 2 Miles after 1am. Said free breakfast that was a lie
Melanie
Melanie (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年12月23日
Buena ubicación y personal muy amable; aunque nunca me dieron mis galletas.
Jesus
Jesus (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年12月22日
Angel
Angel (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年12月16日
my sister and I were in town due to the death of a family member. This was not a pleasure trip. The refrigerator in the room did not work and even after it was replaced did not keep things very cold. You could tell the hotel was dated, which did not really bother me. But older hotels if properly maintained can be a jewel.