The hotel facilities are acceptable but the counter services are poor!!! The services attitude is unacceptable and unhelpful! We were overcharged by a private shuttle car services which arranged by the Hotel and they were unhelpful to us on complaining the agent but blaming us to overpaid the agent without informed them. (While I informed them afterward, they said that I can say whatever amount I want! Seems that I cheated for money).
In such condition, all my family was in the car and no hotel staff nearby, it was unreasonable to do what the Hotel said.
So disappointed on the follow up action (actually NO follow up) of the Hotel and the awful business trick of Rome!
Chris
Hotels.com 真實旅客評價
6/10 不錯
2009年6月24日
In fact, there is no air condidtion
In fact, there is no air condidtion although the hotel claims it has air condition. The shower is really bad. The temperature of water cannot be controlled. Water is running suddenly very hot and suddenly ice cold.
Chi-Sheng
RatesToGo 真實旅客評價
4/10 一般
2024年12月28日
MAURO PATRICK
MAURO PATRICK (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月22日
Çok büyük yenilenme ihtiyacı var
Otel, termini (termini 50 metre çapındaki bölge tekin yer değil otel bu sınırın dışında Allahtan) ve republica metro ve tren istasyonlarına çok yakın, her yere ulaşımı kolay yürüyerek pek çok turistik noktaya ulaşırsınız. Otelin önünde yol üstü otopark alanı da var . Rezerve yapamıyorlar şansımız yaver gitti biz yer bulduk. Çalışanlar özveriyle uğraşıyor ve ilgililer ancak otel mobilyaları inanılmaz eski çok eski, banyoda duşakabin yenilenmiş klozetler lavabo çok eski çok. Isınma ve gürültü problemi yaşamadık. Herhangi bir talep ile bulunmamıza rağmen İkinci gün odaya geldiğimizde temizlik yapıldığını, çarşafların vs değiştiğini gördük . Kahvaltı çeşidi eh işte. Standı da olmamasına rağmen Peyniri her seferinde biz istedik onlar da getirdi. Sonuç olarak ucuza gittiğimiz otelden beklentimin biraz altında manzarayla karşılaştım . Eğer mobilya ve tuvalet bölümü yenilenirse otele gayet yüksek puan veririm.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月6日
Omg where do I start, never been so disappointed in a hotel in my life. We arrived and the room was supposed to be clean and ready. We walked in and wouldn't sleep on the sheets as the room was so dirty. We complained to the desk that someone left an old suitcase in the room but they didn't care. The dust was so thick. The place was so gross never again would I ever think or send anyone there. Please take them off your list my friends took pictures of the grossness. To pay over 1000 dollars for 3 nights was the biggest waste. I just can't believe the filth.
Hotel was great, room was spacious and clean. Staff were very helpful.
Billy
Billy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月21日
Afifa
Afifa (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月9日
The room was beautiful for our family. I didnt like the fact that it didnt have a refrigerator.
pilar
pilar (5 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月29日
Room was not so clean, restroom toilet had issues, insects in batroom, air conditioning not too eficient in room
Adrian
Adrian (9 晚家庭旅程)
Travelocity 真實旅客評價
2/10 欠佳
2024年8月28日
The staff is a big snob!!!
the bathroom is ridiculous ! Water is flowing on the bathroom floor on how they set it up , they need a serious renovation
LEILA
LEILA (3 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月28日
Liked-location i.e. close to Termini and most local attractions.
Disliked-hotel itself. Breakfast-Only cold breakfast offered but figured out much later only at breakfast. No refund given on card. Choices inadequate at breakfast. Room-fly in room; bit children; no solution offered despite informing hotel. Asked for extra pillows for all; only 1 given. Bathroom door lock broken; shower in wrong direction; no place to stand; no running hot water; had to hold switch continuously; extremely painful. Commode cover broken. Air conditioner control only with reception. Should not be listed on Expedia.
Arpan
Arpan (4 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月25日
BEDBUGS BEDBUGS BEDBUGS
This is the absolute worst experience I've had with a hotel. It started with the ac not working and the the electricity went out and came back 3 or 4 times and our room, didn't have wifi for the afternoon until the next day. And the hotel staff came to our room and checked out that it wasn't working and confirmed it and called the wifi company to come to fix it and no one came. Then finally they themselves somehow after I got upset in front of people checked in they magically fix it themselves. They just keep telling me to sit in the lobby to use the wifi. Then we found bedbugs in the bed. And the only thing the very very rude staff did was change the sheets. I contacted hotell.com they helped us with emailing the manager and trying to get us a refund because we wanted to leave after that. The next day the manager comes in and started arguing with us and keeps on calling me a lair because apparently I lied that the wifi wasn't working and then I didn't apparently want to resolve the bedbug issue and then the staff checked us out without us knowing whikes we were talking to hotels.com trying to figure out what to do and tolds to leave without a resolution and we had to involve the police to get ethiter a room or a refund. The manger is the worst and he keept on making fun of us in other languages and called me and my mother crazy and lairs to other customers. Don't waste your money and sanity on this nightmare.
Maryam
Maryam (7 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月9日
Bikash
Bikash (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年8月8日
sonia
sonia (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年7月28日
There was no minibar in the room. Air-conditioning device had no remote control inside the room. Breakfast with limited options and low quality food. Hotel main entrance has no handicap ramp for the luggages and wheelchair. etc.
Sahab Roshandel
Sahab Roshandel (6 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月19日
Great location
Diana
Diana (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月18日
Hotel cómodo y acorde a su precio
Benito Jose
Benito Jose (3 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月15日
Não recomendo
Muito ruim. Ar condicionado não funcionava, muito mofo, sem nada para comprar de bebida
Tathiana
Tathiana (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月14日
Foi tudo bem, chuveiro excelente, café da manhã reposto sempre.
Toalhas limpas macias e sempre trocadas.
Muito bom