Booked an accessible room. Upon arrival, given a regular room. Desk clerk stated there were none available (rude and dismissive, focused self issues). At checkout (next morning), clerk advised that accessible rooms were sold out when I booked; however, NO ONE from hotel called us (had my telephone number). We needed the walk-in shower and riser toilet for an accessibility issue. Carpet edges were filthy (grey/white built-up hair and dust). HVAC filter was filthy. Refrigerator made noise all night (not cooling despite coldest setting). No cold ice pack for the handicapped guest who needed it. We heard guests from 4th floor complaining (even to desk) about construction noise (at 8:15am). Bed is overly soft bed (e.g. feather). Handicapped guest needs firmer mattress, and was in more pain. Morning clerk stated she'd check with manager for a discount (she provided a small one); however, no further contact. She sat the whole time we were in the breakfast area, looking annoyed. Good breakfast buffet with real china and silverware (paper/plastic for coffee cups) but ran out of forks and spoons were serving size. Definitely some training needs to be done. We will never visit this location again.