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Nairobi Serena Hotel

5.0 star property
Art Deco hotel with full-service spa, connected to the convention centre, near Uhuru Park

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Photo gallery for Nairobi Serena Hotel

Outdoor pool
Daily buffet breakfast (USD 40 per person)
Exterior detail
Lobby
Interior detail
Nestled near Uhuru Park, Nairobi Serena Hotel offers a luxurious retreat with an international cuisine restaurant and swim-up bar. Tee up on the 18-hole golf course or unwind at the spa with aromatherapy. With shopping on site, free in-room WiFi, and helpful staff that guests rave about.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Airport transfer
  • Spa
  • Gym
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • Swim-up bar
  • 24-hour room service

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on-site
  • Separate bath and shower
  • Premium TV channels
The current price is HK$1,166
HK$1,390 total
includes taxes & fees
29 Aug - 30 Aug

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Executive Suite

Living room

Executive Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Bathrobes
Designer toiletries
  • 51 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

1 bedroom, minibar, in-room safe, individually furnished

Superior Room

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Bathrobes
  • 44 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite

Living room

Business Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Bathrobes
Designer toiletries
  • 58 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

1 bedroom, minibar, in-room safe, individually furnished

Executive Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2019
Separate bedroom
Bathrobes
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room

1 bedroom, minibar, in-room safe, individually furnished

Premium Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Bathrobes
Designer toiletries
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Deluxe Room

1 bedroom, minibar, in-room safe, individually furnished

Standard Deluxe Room

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2019
Separate bedroom
Bathrobes
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Corner Suite

1 bedroom, minibar, in-room safe, individually furnished

Corner Suite

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Bathrobes
Designer toiletries
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Exterior

Villa Rosa Kempinski

  • Pool
  • Spa
  • Free parking
  • Free WiFi
9.4 out of 10, Exceptional, 542 reviews
The price is HK$1,596
HK$1,995 total
includes taxes & fees
31 Aug - 1 Sept
Villa Rosa Kempinski
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About the area

Map
Kenyatta Avenue / Processional Way, Nairobi

What's nearby

  • Uhuru Park - 2 min walk - 0.2 km
  • University of Nairobi - 12 min walk - 1.0 km
  • Kenyatta International Convention Centre - 13 min walk - 1.2 km
  • Nairobi Hospital - 20 min walk - 1.7 km
  • The Aga Khan University Hospital - 5 min drive - 4.0 km

Getting around

  • Nairobi (WIL-Wilson) - 13 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 26 min drive
  • Syokimau Station - 24 min drive
  • Nairobi Station - 26 min drive
  • Syokimau SGR Railway Station - 27 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Mwendaz - ‬10 min walk
  • ‪Aksum Bar - ‬1 min walk
  • ‪Pointzero Coffee - ‬6 min walk
  • ‪Mandhari Restaurant - ‬1 min walk
  • ‪The TERRACE, Intercontinental HOTEL - ‬8 min walk

About this property

Nairobi Serena Hotel

Nairobi Serena Hotel is just 3.1 mi (5 km) from the airport and offers a shuttle (available 24 hours). You can visit the spa to indulge in massages, facials or aromatherapy, and international cuisine is served at Cafe Magreb Restaurant, which is open for breakfast, lunch and dinner. Other highlights at this Art Deco hotel include 2 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers like the helpful staff and overall property condition.

Languages

English, French, Italian

More about this property

VISIBILITY

At a glance

Hotel size

    • 199 rooms
    • Arranged over 7 floors

Arriving/Leaving

    • Check-in start time: noon; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Early check-in subject to availability
    • Check-out time is 10 AM
    • Late check-out subject to availability

Special check-in instructions

    • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Babysitting*

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Mini golf
  • Playground
  • Childcare in room (surcharge)

What to do

  • Mini golf
  • Shopping
  • Golfing nearby

Working away

  • Business centre
  • 8 meeting rooms
  • Conference space (4844 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Porter/bellhop
  • Golf caddy on-site

Facilities

  • 3 buildings/towers
  • Built in 1962
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Fitness centre
  • Adjacent to a golf course
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Lift
  • Accessible airport shuttle
  • Lever door handles
ROOM

Room amenities

Be entertained

  • 21-inch LCD TV
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished

Freshen up

  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
STAR_OUTLINE

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Dining

Cafe Magreb Restaurant – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
The Pool Terrace and Bar – This restaurant only serves light fare. Open daily.
The Aksum Bar – Overlooking the garden, this bar only serves light fare. Open daily.
The Mandhari Restaurant – This fine-dining restaurant overlooks the pool and specialises in international cuisine. Guests can enjoy al fresco dining (weather permitting). Open daily.
H&S Pan-Asian Restaurant – On-site restaurant. Open daily.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 40 for adults and USD 20 for children
  • Airport shuttle service is offered for an extra charge of USD 40 per person (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 6:00 PM and midnight can be arranged for an extra charge of 75 per cent of room rate
  • Late checkout can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 50.0 per day
  • Airport shuttle service for children costs USD 40 (one-way)

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Barclaycard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 7997

Also known as

Nairobi Serena Hotel
Nairobi Serena
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi
HELP_OUTLINE

Frequently asked questions

Does Nairobi Serena Hotel offer free cancellation for a full refund?

Yes, Nairobi Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Nairobi Serena Hotel?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Nairobi Serena Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Nairobi Serena Hotel?

Yes, there's free self parking.

Is an airport shuttle service offered by Nairobi Serena Hotel?

Yes, an airport shuttle is available. The charge is USD 40 per person one-way.

What are the check-in and check-out times at Nairobi Serena Hotel?

Check-in start time: noon; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing are available.

Is there an on-site casino at Nairobi Serena Hotel?

No, this hotel doesn't have a casino, but Lucky 8 Casino (6-min drive) is nearby.

What is there to do at Nairobi Serena Hotel and nearby?

Nairobi Serena Hotel has 2 bars, a spa and an outdoor pool, as well as a steam room and a garden.

Are there restaurants at or near Nairobi Serena Hotel?

Yes, Cafe Magreb Restaurant offers al fresco dining, international cuisine and garden views.

What's the area around Nairobi Serena Hotel like?

Nairobi Serena Hotel is in Kilimani, a short 8-minute walk from Uhuru Park and 11 minutes' walk from University of Nairobi.

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Nairobi Serena Hotel Reviews

Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staff
Restaurant
Food
Room
Location
Cities
Oasis
Breakfast
Lobby
Bed

What guests liked

  • Breakfast offered an extensive and superb selection with a variety of hot and cold options. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Beautiful property, great food and helpful staff.
Endia, 1-night trip

10/10 Excellent

the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.
Larry, 1-night trip

8/10 Good

I had a short stay here but great experience overall.
Fatima Toluwalase, 1-night trip

10/10 Excellent

Excellent customer service, prime location and fantastic amenities.
Alireza, 1-night trip

10/10 Excellent

Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.
Endia, 1-night trip

10/10 Excellent

Exceptional hotel, true to the quality and service of all the Serena Hotels. What a joy to stay in this hotel with its beautiful pool, gardens and restaurants. The service is always perfection.
Johanna, 1-night trip

10/10 Excellent

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.
Rita, 2-night trip

10/10 Excellent

Executive place to stay

My partner and I were extremely well received and received excellent service. We felt very comfortable.
Joshua, 2-night trip

10/10 Excellent

Excellent property, staff and food!
Salimah, 2-night trip

10/10 Excellent

First class hotel in every respect.
Josh, 1-night trip

10/10 Excellent

A gorgeous, comfortable, perfectly situated hotel. Wonderful and friendly staff with amazing service. Restaurants on-site if you don’t feel like heading out but easy to get other restaurants if you do. The staff made sure we were well taken care of. Loved staying here and would absolutely stay again. Highly recommend. Five stars.
Farah, 2-night trip

10/10 Excellent

Very nice hotel
Jay, 2-night trip

10/10 Excellent

Was able to add a day room booking when we were returning from our safari, rather than spending 8 hours in the airport. The hotel staff was so accommodating to make sure we had everything we wanted even for our short stay.
Josh, 1-night trip

10/10 Excellent

Excellent stay

Superb hotel with extremely friendly and helpful staff. I had four nights here and loved every minute.
Andrew, 4-night trip

10/10 Excellent

Its location right next to the city center makes it ideal CenterPoint for travelers with multiple destinations.
Levis, 2-night trip

10/10 Excellent

Staff are super friendly and very helpful Property is beautiful
Alan, 1-night trip

10/10 Excellent

Traditional African Hotel

Fantastic hotel with amazing friendly staff. Good location.
Chris, 7-night trip

10/10 Excellent

It very nice property!
Valentina, 2-night trip

10/10 Excellent

Worth staying there again

Great location. Good staff. Nice pool.
Prasad, 2-night trip

10/10 Excellent

Wonderful staff
Lynn, 1-night trip

10/10 Excellent

I love to come back to this property again.
Hyunsik, 5-night trip

10/10 Excellent

Very nice hotel in the heart of Nairobi
Maggie, 1-night trip

10/10 Excellent

Very nice and good hotel.

Nice and clean hotel. Very good staff, always trying to help. Room service was quick and very good. Food at the restaurant also very good.
Efrain, 1-night trip

10/10 Excellent

Excellent property, bit pricy though.
Rajan, 1-night trip

4/10 Poor

The management does not post or indicate rules of dining room area. I felt very uncomfortable when ambushed by a guy who said he was a manager, when i was getting a bagel and scone to go after breakfast for my meeting. He told me that i was not to carry anything from dining or order room service! That's not what i was told by another staff member who had provided me with a to go bag and container! I was PISSED!
Jael, 6-night trip