我可否免費取消瑪夏那比酒店的預訂，並獲發全額退款？

可以。瑪夏那比酒店在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

瑪夏那比酒店是否設有泳池？

是的，此住宿設有室外泳池。旅客由 11:00 至 18:00 可使用泳池。

瑪夏那比酒店是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

瑪夏那比酒店是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。泊車位也許數量有限。

瑪夏那比酒店的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：02:00。退房時間為 12:00。

瑪夏那比酒店店內與附近有什麼好玩？

於溫暖的月份，歡迎暢玩踩單車等活動。你可享用 SPA 服務，又或在室外泳池中暢泳一番。瑪夏那比酒店亦備有健身中心、SPA 服務、花園及附近室外泳池使用權。

瑪夏那比酒店內或附近是否設有餐廳？

是的，此住宿附設餐廳。

瑪夏那比酒店是否設有戶外私人空間？

是的，每間客房都配備陽台連傢俬。

瑪夏那比酒店附近區域有何特色？

從瑪夏那比酒店出發，短短 1 分鐘步程可到圖倫海灘，15 分鐘步程即達來到光雕塑。

圖倫瑪夏那比酒店優惠

Q: 瑪夏那比酒店是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

Q: 瑪夏那比酒店內或附近是否設有餐廳？

是的，此住宿附設餐廳。

Q: 瑪夏那比酒店是否設有戶外私人空間？

是的，每間客房都配備陽台連傢俬。

10/10 完美

2025 年 8 月 20 日

Dane (2 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 18 日

Would definitely recommend!

Martin (5 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 17 日

Jennifer (2 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 11 日

Great experience, The staff of the hotel was very friendly and helpful all the time, I recommend to try the restaurant from the hotel it was really good and breakfast was included in the price, during our stay they helped us with nearby restaurants reservations and also recommending places to visit.

Carmen (4 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 11 日

Amazing property, amazing services definitely recommend.

Lucero (3 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 9 日

We had a great time at Ma’xanab. The personal and staff were amazing, very attentive and super nice. The food and drink were delicious!

Gabriela (5 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 25 日

Our stay was excellent, this hotel is the perfect place to unplug and relax. The property is beautiful, and the on-site restaurant was outstanding. We dined there multiple times during our stay and even returned after we had checked out. Although it was sargazo (seaweed) season and we couldn’t fully enjoy the beach club, the exceptional service at the pool and restaurant more than made up for it. Special thanks to the servers Walter, Hermelindo, Jose, and Luis who provided top-notch service throughout our visit. The concierge and hotel hosts were available from morning to evening, and both Armando and Valeria were incredibly helpful. They assisted with restaurant reservations, gave great local recommendations, and even arranged a rental car to be delivered directly to the hotel. Overall, the service was a 10 out of 10 and made our stay truly memorable. We will return.

Alejandro (2 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 3 日

trey (2 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 5 月 24 日

The hotel was amazing, staff were helpful, room was perfect and beyond luxurious. Best hotel we have stayed in for a long time.

Conal (3 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 5 月 23 日

Zisi (4 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 5 月 10 日

The hotel is small and there were never a lot of guests around which was exactly what we wanted. Staff are extremely friendly and helpful with anything you need which was appreciated as it was our first time in the area and needed assistance navigating the area, booking day trips, etc. A few “cons” for us: The menu is fairly small and got sick of breakfast options by the end of the week. The hotel “gym” is very limited.

Daniel (5 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 5 月 8 日

Hands down one of the best hotel experiences I have ever had in the world. Clean, beautiful aesthetic, friendly over the top accommodating staff. The food was also absolutely to die for. I also will be breaking my go to high end European bath products and will be buying the brand they use here called loredana. I will absolutely be back. We also walked off resort every evening very late and felt totally safe.

Erika (4 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 5 月 5 日

Emre (3 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 4 月 26 日

Property was nice!! Convenient and within walking distance for food and activities

Nicholas (4 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 4 月 23 日

Very Beautiful hotel. I never experienced staying on a place like this before. Totally worked it. All the staff is super friendly, begining with Fabiola, her service was outstanding, she made us feel like home ever since we arrived. Also the other 2 (apologies for not remembering their names) persons working at reception helped us a lot with recommendations and also with reservations for nice restaurants. As well as the waiters and staff working at the restaurant, Beach and pool especially Mario, Leo and Milo. We definitely have to come back to Ma'xanab 🙌 we really relaxed and enjoyed our stay. Like other reviews said, every penny spent at Ma'xanab is totally worked it.

Allan Ceja (5 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 4 月 23 日

It has a natural and relaxing vibe! Great service.

Dong (2 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 4 月 22 日

I don’t know where to start. Everything, literally everything, about this hotel is a 10/10. From staff, to grounds, to the room, beach, pool, and everything in between was nothing short of amazing. Try everything on the menu, it’s delicious. Don’t know what to drink, have the bartenders serve you a surprise. This is the only hotel I will be returning back to in Tulum.

Taner (4 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 4 月 15 日

This hotel was beautifully styled, impeccably upkept and managed, the staff was friendly and happy, and the food and drinks were delicious. 10/10 stay for us! I really cannot say enough good things about Ma'xanab other than I can't wait to go back!!

Anna (4 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 4 月 9 日

We stayed for 4 days. It was hands down the most beautiful hotel

Gabriela (3 晚行程)

Orbitz 真實旅客評價

10/10 完美

2025 年 4 月 3 日

When we first entered the hotel, we were a little disappointment because of the seaweed on the beach to find out that it was down the whole coast anyway however, our choice to stay at this hotel was an unbelievable experience. Probably one of the cleanest hotels I've ever stayed out in my entire life. The staff was so kind and respectable and couldn't do enough for us, and also only ate lunch there, but the food was incredible. I would definitely recommend it.

Stephen (5 晚浪漫旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 3 月 31 日

Not worth the higher price vs some of the other hotels on the main road. The shower was facing the backyard with no way to cover the glass so someone on the balcony on the room next to us could see us naked. Power went out so AC stopped working. Breakfast was delicious, welcome drink was nonalcoholic.

Andrea (2 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 3 月 29 日

Lovely Tulum beachfront stay

Excellent staff and beautiful beachfront location, with just 16 very nice rooms! Breakfasts at the beachfront restaurant/bar were tasty and cooked to order. Our balcony had a generously sized daybed and very clean plunge pool, heated in the evenings. The hotel is very good about providing clean drinking water in the room -- both cold in the fridge and at room temperature on the counter.

2 晚行程

Hotels.com 真實旅客評價

10/10 完美

2025 年 3 月 20 日

Stacy (3 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 3 月 13 日

Worth every penny. It is tucked away in Tulum, close to some delicious restaurants. But if you never leave the hotel, you won’t be disappointed. The staff is so friendly and attentive. The service is quick and reliable. Let me tell you about the food…so delicious. Free breakfast in the room every morning, divine! Had a small pool and bed outside, which was amazing. Couldn’t recommend more…it was perfect!

Laura (5 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 3 月 11 日

Leticia Rabiela Garcia (3 晚行程)

Expedia 真實旅客評價

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Suite 15 Ground floor Garden View

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常見問題

我可否免費取消瑪夏那比酒店的預訂，並獲發全額退款？

瑪夏那比酒店是否設有泳池？

瑪夏那比酒店是否允許寵物入住？