The hotel is brilliant. Absolutely stunning. I reserved the most impressive, most expensive room. It was huge. Amazing balcony. Wonderful bed. And now, the problem that ruined my entire stay. There is a double shower. The temperature controls were both broken. At midnight, I couldn't take a shower without scalding myself. I called down to get maintenance. They said someone would be right up. I called again at 1am. And again at 2am. Fell asleep. Called again 8am. Was promised someone would be right up. Finally at 1pm, someone was sent up. When I came back that second night, the problem was not fixed. The knobs had been tightened but the water was all scalding hot. No way to get water that wouldn't send me to the hospital with burns. I called down. A person came up, looked at it, said he'd be back. And no one ever came. I paid all this money for a hotel room in which I could not take a shower. I am very upset. I am even more upset because this hotel is awesome, but how can it be considered anything more than a ripoff under this circumstance?