We were assigned a 3rd floor room, normally not a problem. However, the elevator was not working on this day. Our party was 3 senior women. No way we're we going to climb up to the 3rd floor, luggage in tow, on concrete outside stairs.
We waited for nearly an hour to see if repairs were being made to the elevator, but after a long day driving to Miami, we needed to find different arrangements for the night.
The young woman at the desk was as helpful as she could be. This wasn't her mess to clean up.