A/c in the rooms ran warm, also ordered room service twice. Food and service was great. The menu in the room had a disclaimer at the bottom “room service is a no tipping establishment and that an additional 18% service fee will be included on the order to ensure food service will be paid fair wages. When my server delivered the food and laid the tray down on the table seemed friendly but upon exiting the room he seemed upset stating “you know that 18% doesn’t go to the staff but the facility, you didn’t tip last time you ordered” I felt a little uncomfortable, but I'm sure what he stated was true seeing that corporations don’t always do what is right. I did tip him I just felt awkward and embarrassed. I believe the statement at the bottom of the menu is misleading and upsetting to the staff who work in food service and to customers like myself who might have misinterpreted the statement altogether.
真實旅客
2 晚友伴旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 8 日
Renuka
Renuka (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 8 日
Curtis
Curtis (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 7 日
Michael
Michael (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 7 日
Expected more for the price
Service and cleanliness was great! My only complain the first night there was a noise coming from the AC unit like ducts were getting serviced.
Luis Roberto
Luis Roberto (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 6 日
Nice weekend getaway
We came here for the first time ever, to be with friends who were celebrating a birthday for the weekend. We spent the day in the pool. Very nice pool area with jacuzzi. Clean and quiet. We expected to see a lot of kids but there weren’t that many small children. Probably because Universal Studios being next door. We ate at the bar the first day and ordered room service. We ate at the Cafe in the morning. The food was surprisingly very good. It was a nice getaway for us. We are locals so it was very close too.