We drove 10 hours to get here to the hotel just to find out that the room was not ready. I was told I would be updated not once did I receive an email or a text message, the whole day pass thing open to the public is a disaster The pool area should only be open to guests took two hours to get our extremely overpriced disgrace of food that we ordered, the room had a terrible stench of body odor and cigarette smoke. The toilet was half ass cleaned pubic hair in the bathtub sheets were dirty. Everyone in the entire hotel either hates their job or is terribly paid not one happy face around if you hate your job find something else to do. I definitely should’ve booked the Sheraton. I would never recommend this hotel to any of my friends or family or ever stay here again.
Lennin
2 晚家庭旅程
8/10
Staff service (valet, bellman, front desk, Atrium Lounge, and Cafe Sierra) was excellent and they were always asking if I needed anything.
If you don’t like soft pillows, you’ll be asking for some extras. They may look fluffy and stiff but they flatten out pretty quick when lying on them.
Only issue was the room where the water leaked onto the floor from the shower from both sideS of the door. Had extra towels so it took care of that.
Franz
2 晚行程
10/10
Friendly nice staff. Great location for visiting Universal Studios. Great parking. After checkout they were good about us leaving our car while we visited the park.
Mary Ann
1 晚家庭旅程
10/10
Housekeepers are amazing. There needs to be a more direct pathway to universal studios. The shuttle is nice but often runs late, so having a more direct path would be helpful. $50/night SELF parking fee is outrageous when the hotel is already so expensive.
Melissa
2 晚行程
10/10
Could not be a better location for going to Universal Studios. Friendly staff, great food and drinks as well.
Andrew
2 晚家庭旅程
8/10
We had a great stay! The location was perfect—being so close to Universal and CityWalk made it super easy to get there right when we wanted without any hassle. The room was comfortable and clean, and we really appreciated the great customer service throughout our visit. Definitely made our trip more enjoyable!
Rachel
2 晚家庭旅程
10/10
Overall great! 2 minor complaints - vending machines for food options on the property were limited to bubble tea. Also, we went for coffee at 1035am at the “Starbucks” in the lobby and it had just closed. Not sure why a coffee shop in a hotel venue would need to close at 10:30….crazy. Other than that, wonderful stay.