Three of four staff members were lovely to speak with; however, I did have to request towels twice in the same day. The majority of the staff genuinely were friendly and happy to assist.
The AC unit was very loud at times, the door fell off the cabinet housing the fridge, there was not a convenient way to the outside courtyard. Overall it was not as well kept as the other Sonesta we have visited. The hotel could use some work but overall it was ok.