The room was perfect and awesome, better than I expected. The bed was very comfortable and the bathroom was beautiful and very clean. The front desk person was very nice and accommodating.
Russell
Russell (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月4日
Great stay friendly staff
This property served its purpose, the heated pool and hot tub was the gem of this hotel that saved the stay. I gave it 4 stars only because of all the construction going on however the room was excellent clean updated the pull-out bed could use better mattress other than that and the construction I would definitely stay here again I can't wait unit it's all finished up so I can refer my family and friends customer services was great staff very helpful and nice Corey at the front desk was very helpful
sharia
sharia (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月19日
Laura
Laura (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月8日
Someone wants a key to your room no ID required
This would have been a perfect stay. But for some reason the young guy at the front desk decided to give a key to someone for my room that wasn’t on the reservation or even authorized to get a key. I was expecting a visitor they got lost so he gave the person a key without even asking me and not only that deactivated my key when they gave this person a key. Unheard of!!! What if I wasn’t there and they stole my stuff? Anyone can say they need a key and no one checks to see if it’s ok?? Insane. If you value privacy stay away from this place at all costs
Adam
Adam (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月1日
Mrs. Berger
While the staff at the hotel was extremely nice. At check in I asked several questions that they were not able to answer. I asked for a room upgrade and was told that all the rooms were the exact same. We were traveling with our grandchildren and needed to use the pullout sofa, which was heavily soiled and extremely uncomfortable. Lastly, the depicted hotel online does not mimic what I saw. Grateful that my family was able to adjust and adapt.
Ricky
Ricky (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月2日
Numb buns
There was not heat due too we’ll still don’t know but i know I paid over $660 to freeze me cheeks off
Earl
Earl (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月20日
Milan
Milan (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
Love this spot
I don’t get away alone often as a single mom. This is my first choice when I do have the opportunity. The room was amazing, more than what I realized or expected. The bed and pillows were comfortable and my favorite part. I will absolutely be staying here again in the future!
Aubrey
Aubrey (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
Saranya
Saranya (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月31日
Love the remodel rooms
Shaquana
Shaquana (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月30日
valerie
valerie (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月26日
Eugene
Eugene (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月23日
Had to change my room 3 times in 2 days due to internal plumbing issues
Sushil
Sushil (1 晚商務旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月21日
Dingy, rundown, visible stains.
Hotel is out of date - they are remodeling which they don't let you know about until you get there. From outside you can see rooms in a state of disrepair.
Visible stain of some kind - maybe mold - was on the bedroom curtain. Staff was dismissive.
Alec
Alec (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月18日
The hotel is recently renovated so there are a few glitches. Like our toilet needs to be replaced. There’s a kitchen but no supplies at all. The traffic noise is very loud. They should’ve updated the windows.
Deborah
Deborah (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月17日
Poorly managed. Guests are required to traverse area under construction to access rooms with poor signage. The rooms have numerous lights triggered by slight motion inhibiting sleep. The staff is largely indifferent and unhelpful. Very surprised this hotel is affiliated with Hilton.
Michael
Michael (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月13日
Suzanne
Suzanne (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月12日
The DoubleTree hotel was in the middle of renovations which I understand happens. However, walking down the hallway to get to my room the wallpaper was all being taken down and there was debris all over the floor. They should’ve either shut down the hallway or at least vacuum the floor so that guests could feel safe walking to their rooms. Also for having a newly renovated room one of the doors would not close. The hotel was average but not great.
Marissa
Marissa (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月11日
Hotel room was really nice. Bathroom toilet ran the whole time. They offered Maintenance to check it out. But yall should’ve had that fixed prior. Walls were thin I heard cars driving on the highway all night. And the view kinda sucked. The cookie was good. Room was nice.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月11日
Michelle
Michelle (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月7日
Colleen
Colleen (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月29日
I called the hotel ahead of time to get proper information on what was being renovated and what amenities we would have access to. My kids were excited about the pool area so this trip was specifically for them.
I was told the pool was heated and that both the pool and spa was operating. The pool is ice cold and the spa is out of order. I contacted the property while still in the hotel and they had no consideration for us, or a simple apology for the lies told by their staff when I called prior to making a reservation. My fiance and I visited the lobby a couple times last evening, i was so disgusted that the staff behind the counter were telling people who were checking in the complete opposite of how things really were and the honest standing of their facilities. Very poor customer service and professionalism
Khadijah
Khadijah (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月24日
Our stay was great with no issues until we checked out. I had soon after received a charge of over $100 for an apparent "stolen custom tray". After not only accusing my guest and I of theft, the manager told me she was not able to check the cameras until the following week because of a photoshoot coming up. This is information that apparently comes from housekeeping. I felt I was treated very poorly by management and disregarded. This will definitely