Room was not as described on the booking , none of the rooms had a tub as I made sure I booked a room that said shower or tub. Ac was not working first two nights, slep in high temperatures 25.5 and I had to ask for a fan to help air circulation for me and my 4 year old.
Staff were nice but not helpful, no one has a clue what is happening on technical level in hotel not even engineer lol.
I feel bad writing this review but I was very disappointed in my experience since I stepped foot into the hotel. I has sent the hotel a special request message three days before check in but never received a reply. I requested a tub, higher and quieter floor and fridge in my room for my special needs toddler. Very nice hotel but our needs as a special needs family was not met or appreciated even though we requested all accommodation before checking in.
We were compensated 150 dollars towards our bill upon check out but I think our time lost between what went wrong and what was wrong could never be compensated.
Iman
Iman (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Lovely hotel - would recommend
Lovely hotel in a very nice area of Toronto with really comfortable, large rooms. Very pleased with my stay - gorgeous bathroom too.
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2024年11月10日
Great beds! Swish location.
susie
susie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月4日
Mike
Mike (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月1日
Staffs are very kind but too noisy
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月1日
Fortunata
Fortunata (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月26日
Wonderful stay
It was just as I expected, and my expectations were pretty high so that was a nice surprise! I will definitely be back!
Ashley
Ashley (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月25日
Very nice
Very clean. The only thing I would suggest is front desk to maybe know about local churches. First person we asked had no clue, but the 2nd person was very helpful.
The first one said she doesn’t go to church.
Laura
Laura (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月24日
Gordon
Gordon (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月22日
Wow, didn’t know you could tax a tax!
The hotel is centrally located, so it’s great for walking to nearby attractions such as the ROM, U of T and Yorkville. Biggest drawback are the endless junk fees tacked on at the end of your stay! Substantially increasing the final price. Great for a short term stay.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Andy
Andy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月18日
Athanasios
Athanasios (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
Excellent property
This hotel is consistently excellent.We ordered room service and the food was great and arrived on time. The staff are very knowledgeable and friendly.m only constructive suggestion is to have a blanket in the room, we are not duvet people!
Robin
Robin (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月16日
William
William (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月13日
Christophe
Christophe (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月9日
carolyn
carolyn (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月7日
Hotel is beautiful and has great amenities.
I was charged an additional $30 fee on check-out that neither Hotels.com nor the hotel advised me of at any time before that.