We had made reservations for a 5 night stay at the New Grace Bay Suites check 12th and check out 18th Sept and paid in advance $1485.52. However upon checking in, we were horrified to see the unhygienic and filthy state of the room and the completely deceptive advertising on their website. The rooms have a terrible smell, a sharp chemical odor making it uninhabitable. The sofas were dusty, lizards in the room. The washbasin has no soap - very unhygienic, we were told to use the soap from the shower area. Paint on bathroom near floorboards is peeling and there is mold - a health hazard, tea stains on the table, No glasses for drinking water, There are no phones in the room and the only way to reach reception is through WhatsApp phone call. Dumpster in front. The hotel advertises the beach is less 3 minutes but in reality it is much further. Almost a 15-to-20-minute walk. They advertise free breakfast - again a fraudulent claim since they only give $10 coupons to local restaurants which are inadequate for paying for breakfast. In the lobby, they have posted a sign that if guests give them good reviews, they will provide a free gift - which is how they bribe guests into giving good reviews. After checking in when we saw the dirty room my wife was in tears and we had no option but to seek alternative accommodation at the 11th hour. We have been asking the hotel owner Chris Tassone for a refund but he has refused. Do not stay at this filthy and fraudulent excuse for a hotel.
