Overall good except one of the more important things the mattress ether to old or poor material. Not happy at all
Jorge
Jorge (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 4 日
It’s my second time staying here, First time everything was great , But this time it was just dirty the pillows and bed covers had stains on them, Room just felt dirty and gross .
Gregorio
Gregorio (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 25 日
Sherrome
Sherrome (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 15 日
Jacqueline
Jacqueline (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 8 日
Better than expected
Quiet and relaxing and near stores and restaurants
Tami
Tami (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 3 日
Kelli
Kelli (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 26 日
Randall
Randall (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 2 月 23 日
Found bed bugs in the convertible couch ended the trip left immediately.
Eltramice
Eltramice (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 21 日
The black lady is always so nice at check in. The room smelled like mildew, the tv wasn’t working, curtains had holes,and the smell was horrible
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 18 日
Michelle
Michelle (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 18 日
Nyree
Nyree (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 17 日
Horrible morning customer service
I have been staying there lately a lot. I called service desk this morning around 7:30 am and I asked the lady if I can have a late check- out for 12:30 pm and she cut me off so rude and said no no late check outs because housekeeping has a busy day. I was speechless who says that to guest. 30 minutes was all I asked for. I even offered to pay. Who turns down money. When I check in and the black lady is there. Never an issue and she is really nice. Just because I book through Hotel.com I feel it’s horrible rooms. I had to complain about my room smelling like mildew.
Vendetta
Vendetta (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 17 日
Emily
Emily (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 2 月 17 日
Awful
I am writing to formally request an immediate refund for my stay at Comfort Suites in Villa Park due to the extremely unsanitary and unacceptable conditions I encountered.
Upon checking into my room, I was appalled to find multiple health and cleanliness violations, including:
* Bugs throughout the room
* Stained furniture, carpet and bedding
* Sticky residue on the walls
* Disgusting smells and cigarette smell
* Water dripping from the ceiling of mold and onto the floor
This level of filth is entirely unacceptable and poses serious health risks. I immediately brought these concerns to the front desk, but no adequate resolution was provided. Due to the unsanitary conditions, I was forced to leave and seek alternative accommodations.
amber
amber (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 17 日
Viveca
Viveca (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 17 日
Peaceful night sleep
My suite was clean and well kept. Staff was very helpful and friendly,This was a very pleasant place to stay will be booking again very soon
Ladonna
Ladonna (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 16 日
Wonderful weekend in Chicago
The lady at check in was wonderful, the breakfast was great, the hotel was clean. The only thing I had to complain about is our bathroom fan was noisy, and the bathtub plug was broken. Other than that it was wonderful.
Parking is a little tricky.
Tara
Tara (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 15 日
It's always nice to stay here.. just was a Lil disappointed that the pool was closed on January n wasn't informed the right way until we got there.. because we always bring my gbabies here for the pool..n it wasn't on the app nor when booked..we found out when we arrived.. but overall we will be back soon..
Ericker
Ericker (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 14 日
Vendetta
Vendetta (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 10 日
It’s was okay
The desk clerk at night was very very rude
She slammed my id on the counter top and can not communicate very well
Vauleda
Vauleda (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 5 日
Barry
Barry (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 2 月 3 日
Security issues
Staff was friendly and accommodating. However, location had many issues with other guests. Police involved several times through the night. Felt unsafe!