On check in, I asked about room service and the clerk said they did not offer it. When I got on the elevator the entire elevator door said, "Eat in your room with our room service". So, which is it? The refrigerator in room 438 did not work, it was hot inside it. On Thursday morning, I went down to breakfast and the cook did not show up so all there was to eat was carbohydrates. No one else knew how to cook an egg the staff said to me. Not exactly conducive for a diabetic like me. So, no breakfast was available for me. When I returned from my sister's funeral, housekeeping had visited and threw all the used towels out by the door. And not only my room, but several other rooms on my side and several on the opposite side that I could see. I am very disappointed the in level of service at this Embassy Suites