This was one of the worst hotel experiences i have had, primarily because the air conditioning in our room was not working and the hotel response was inadequate. The room was warm when we checked in, and did not cool off despite several attempts to adjust the thermostat. When I finally called the second day, I was told the staff knew the air-conditioning wasn't working, but didn't inform us at all. They did not offer to help us change rooms. They promised a fan, which didn't show until I called again.
They said it was "being worked on," but there was no air conditioning during our 3-night stay.
What frustrated me the most was the lack of communication and response. They did not say anything until we called. There was no offer of extra water, ice, more fans, a different room, or anything.