The floors were dirty, the whole hotel smelled, our room smelled especially bad, the bathrooms were not clean. It was an extremely uncomfortable stay. When asked to be refunded, they refused. We had checked in late (with a very tired child- with no where else to go), had a tournament to be at at 7:00 am and we were gone all day. When we returned back to the hotel, they said I should have spoken with them sooner. Not understanding at all.