We were disappointed with the quality of the room since we booked this hotel based on the reviews. The first room we were assigned had a broken deadbolt and when we asked for a different room, they said the door still locked electronically and we should be fine with it. Our carpet had big, unsightly stains on it and the washroom had a strange smell. Even though it appeared clean, the smell proved it wasn't. The walls and floors were paper thin and we could hear all of our neighbours and their kids running around and throwing things. If you're looking for a quiet hotel, this is not it! The positives were the spaciousness of the room, the extra towels and the choice of foods at breakfast.
Emily
Emily (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
Jennifer
Jennifer (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
Shane
Shane (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月29日
Place was nice, people were good. Breakfast kinda sucked. They had a waffle iron and what seemed like microwaved omelettes and breakfast sausage sandwiches
Rodney
Rodney (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Clean and relaxing
Julie
Julie (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月22日
Shazia
Shazia (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月22日
Mary
Mary (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月21日
Julie
Julie (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月20日
Ziyang
Ziyang (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年10月18日
Our first time and will never come back. I booked this as it is under Hilton so I was expecting a good stay. We saw a cockroach in one of the room I booked. Kids were so scared. Its grossed! I told customer service and they just said “ sorry for that! i know its gross
I am going to report that”. Did not move us nor did anything. I have a video on my phone and will upload that to groups in facebook/ Instagram so people will be aware of this hotel.
Kimberly
Kimberly (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月14日
Breakfast supply was slow and limited, everything kept running out and not being replenished.
Requested for a room on the second floor upon arrival 30 mins before check in. Confirmed it would be possible. When I returned for check in later in the night, was told all rooms on second floor were sold out.
Room cleaning after first night did not happen because there was “a shortage of staff” on property.
Ellen
Ellen (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月14日
Hotel was nice. But nothing around
Laurie
Laurie (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月14日
Nice stay
latoia
latoia (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月13日
Dylan
Dylan (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月13日
very new, very clean - friendly staff
Jason
Jason (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月13日
Kierra
Kierra (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月7日
Excellent.
Micheal
Micheal (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月5日
Stayed for 2 nights and cleaning service was not offered on the second day although the cleaning lady was present and only was focused on cleaning rooms where people checked out. We got a note saying that due to unforeseen issues our room will not be cleaned.
Breakfast was offered which is fantastic however on the weekend they offer it until 10 but on the weeknight until 9 and we weren’t told so missed breakfast on Monday. Funny enough we were in the lobby before 9 and there were no signs of any kind that would have warned us to grab food. We went for a jog and could have grabbed food if we knew about the odd hrs of weeknight/weekend hrs. As a guest it does feel odd that you need to remember if it’s a week night or weekend as you are usually on a gateway and want to unplug. Adding a sign next to the tea/coffee area could have avoided the issue.
The pics are showing a nice park with a lake however it is 1km away .. so not on the property which was deceiving seeing as part of hotel property.
Overall, the hotel is clean and fresh and staff was friendly.
Natalie
Natalie (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月4日
Close to restaurants and shopping. Very close to the highway and BJ's club is next door.