2/10
Disappointing Stay – Did Not Match Expectations
I don’t typically leave reviews, but I felt it was important to share our recent experience. Unfortunately, the condition of the hotel did not meet the expectations set by the photos and description when booking.
The ironing board cover was in very disgusting—stained and quite frankly, unhygienic. The chair at the desk was also heavily stained. When I booked the room, it was advertised that breakfast was included and the images suggested a full breakfast bar. However, upon arrival, I was informed that breakfast consisted of just coffee and a granola bar. This was misleading and disappointing.
The pool area was another letdown. It was padlocked and fenced off in a way that gave the impression it was not meant to be accessed, and it resembled more of a secured area than a recreational space.
Our room had a very unpleasant odor, and several of the amenities shown in the listing were missing. The overall condition of the room made it difficult to feel comfortable.
The final straw came when my daughter and I left briefly to grab a meal and noticed a man loitering in the parking area. He watched us as we got into our vehicle and was still there when we returned, which made us feel extremely uneasy and unsafe. That night, we chose to sleep elsewhere and officially checked out the next morning, cutting our three-day reservation short. This was not the experience we expected. I hope the management takes this feedback seriously.
Kelly
3 晚家庭旅程