The property was ok, I felt it could have been a little bit more updated. They should spray or bomb the grounds at night to prevent the guests from being terrorized by the mosquitoes.
Solange
Solange (6 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月9日
Nos gustó mucho estar hospedados y la comida está muy rica❤️
Adolfo
Adolfo (4 晚家庭旅程)
Orbitz 真實旅客評價
2/10 欠佳
2024年8月26日
Leaving 1 star is being very generous . Where do I even start . For beginners I just.weapped up my trip here and I was so glad to . The photos and reviews online were so misleading . The rooms very very outdated with uncomfortable beds and poor conditioned bathrooms where the showers leaked everywhere . The food was being and was the exact same every single day with No variety . The hotel was constantly losing power for hours at a time and the WiFi here is a joke . The hotel itself is located in a very unappealing and frankly very rundown area of the island . I am so disappointed with this stay .
Joseph
Joseph (6 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月26日
El hotel está mega viejo, todo se ve repellado pelado o gastado, la alberca ya está casi sin azulejos, la comida poca o mal cocida, el "teatro" donde tienen las cenas, horrible parecía un garage con telas en el techo, las sillas eran de plástico como las de las taquerías de la esquina y no nos dejaron llevar comida de la cena a la habiación porque no queríamos ver el show, nos lo dieron en una servilleta.
Karen Monserrat
Karen Monserrat (1 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月24日
It is the first and las time I go to this hotel. Unbelievable general attention, just 3 employees are worth the place: Helodia, Matusalen and Pedro in the bar. I made a big mistake going there
Alejandro
Alejandro (11 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月19日
People working in the hotel was nice and helpfull.
DIANA PILAR ANDRADE
DIANA PILAR ANDRADE (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月17日
Una buena experiencia .
mailing
mailing (4 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月16日
I took my kids there for the birthday. It was the biggest mistake, this place so dirty. There was Cockroach on the floor in our room, the food was horrible. The bartender in the waterpark is so rude.
BIG DISAPPOINTMENT!!
Yudesh
Yudesh (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月11日
Insaf
Insaf (6 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月11日
Terrible place!
Jetmir
Jetmir (5 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月5日
PROS: Hotel familiar, los niños se divierten mucho en el parque acuático, personal muy amable, entretenimiento en la alberca divertido en ambiente familiar.
CONTRAS: Le falta mantenimiento a la alberca y las habitaciones, comidas muy poco variadas.
VERONICA
VERONICA (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月3日
I wanted a quick vacation for my mum’s birthday and took my daughter and mum on the vacation. I believe for the 7 days we were there, the bed share were not changed. Coffee was there the first day and no more. No fridge accessible. Just go with your own towels because they only give you the big towel and nothing else which they don’t change just refold and hang. The fan kept making an ugly noise like it’s about to fall, TV doesn’t work and if you want to book a tour, they switch things on you. I asked for an adult only tour and was guaranteed I would get it just to be booked on a catamaran trip that I wasn’t interested in. Also with a shopping trip. If you have a wound, get ready to travel to town as they don’t have even a nurse. Please try not to purchase anything from their gift shop, things are worn d Spanish
Chika
Chika (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月28日
The resort staff was very hospitable and kind. They make your stay as pleasurable as possible and are always happy to assist you with any questions or needs. The building is well maintained and feels safe and secure for your family. Highly recommend!
David
David (6 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年7月26日
Do not recommend
The hotel is nothing fancy. You get what you pay for. It was pretty clean and all the staff were nice. The rooms are clean, but they refused to give us more than 2 towels after numerous times of asking for more towels. The pool and waterpark were overall fun for the kids. The pool has some missing/chipped tiles and I cut my finger very badly. The waterpark has an extremely rough floor that hurts your feet. The so called game room, kids club, and miniature golf are a joke. The buffet food was decent, but our kids didn’t like it much. You have to dine in an extremely hot room with no breeze from the outside, no fans, and no AC. It’s pretty miserable in July. The restaurants you have to reserve are slightly better. The bars only give you house margaritas or beer unless you pay the upgrade fee of $25/day per adult for premium alcohol. The worst part was I got a massage at the spa and within hours I had a rash all over my body. Luckily it was on our last day. I had to immediately go to the doctor upon arriving back in the US the next day. I’ve never had this happen at any spa in the US.
真實旅客
5 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月21日
Nice staff but property needs renovation
Lionel
Lionel (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月11日
Bien
Pedro
Pedro (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年6月26日
Food was very good. The beds were uncomfortable, and the room and bathroom were outdated.
Melissa
Melissa (5 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年6月19日
The bathrooms in the room had mold the refrigerator did not work and it was rusted and moldy. They served the same food almost everyday. Some items that were served for dinner became a breakfast item. No options for small kids with allergies. Basketball court had no rim tennis court had no net. Most staff were very Nice.
elizabeth
elizabeth (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月16日
Ka-Young
Ka-Young (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年6月8日
The same food is served everyday. There is only one major restaurant and it is a buffet. Tip the bartenders if you want attentive services. The activieties are fun and the staff are nice for the most part. We had an issue with one specific employee, he was very rude and watched us like a hawk.
Almarosa
Almarosa (6 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年6月7日
Erika
Erika (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年6月3日
No AC on property, except room. Staff was rude, not helpful, and would not return driver license. Small private beach, with limited access and not maintained. Photo and descriptions on expedia are deceptive or do not represent reality.
Thomas
Thomas (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月3日
ESEOSA
ESEOSA (5 晚行程)
Orbitz 真實旅客評價
6/10 不錯
2024年6月2日
Great service from all the staff, the food and service at the gondola restaurant was very nice, as well as the dinner show. However the pillows and sheets had a very bad smell, the jacuzzi tub and toilet were not working and we weren't able to contact reception on the number indicated. They wouldn't change the towells when cleaning and the WiFi was very bad. Also one of the bars was under maintenance and the one by the pool was very crowded.