我可否免費取消坎昆全包式 All Ritmo 度假村及水上樂園的預訂，並獲發全額退款？

可以。坎昆全包式 All Ritmo 度假村及水上樂園在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

坎昆全包式 All Ritmo 度假村及水上樂園是否設有泳池？

是的，此住宿設有2 個室外泳池及兒童泳池。旅客由 06:00 至 20:00 可使用泳池。

坎昆全包式 All Ritmo 度假村及水上樂園是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

坎昆全包式 All Ritmo 度假村及水上樂園是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。住宿有提供不在公共街道上的泊車位選項。住宿設有免費露營車/巴士/貨車車位。

坎昆全包式 All Ritmo 度假村及水上樂園的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：00:00。提早入住收取附加費 (因應供應情況而定)。退房時間為 12:00。延遲退房收取附加費 (因應供應情況而定)。

坎昆全包式 All Ritmo 度假村及水上樂園店內與附近有什麼好玩？

你可享受划橡皮艇、帆船及射箭等店內活動的樂趣，並到店內網球場精進球技。店內其他休閒康樂節目包括籃球及排球。你可在 2 個室外泳池中任選一個痛快暢泳，又或充分善用服務式住宅的其他設施/服務，當中包括3 間酒吧及私人海灘等。坎昆全包式 All Ritmo 度假村及水上樂園亦備有健身中心、SPA 服務、電子遊戲室及花園。

坎昆全包式 All Ritmo 度假村及水上樂園內或附近是否設有餐廳？

是的，店內有 5 間餐廳，坐擁多國菜及園景。

坎昆全包式 All Ritmo 度假村及水上樂園附近區域有何特色？

坎昆全包式 All Ritmo 度假村及水上樂園位於華雷斯港的海濱，短短 8 分鐘步程可到阿雷西費埃爾梅科水下博物館，10 分鐘步程即達埃爾尼諾海灘。

坎昆坎昆全包式 All Ritmo 度假村及水上樂園優惠

Q: 坎昆全包式 All Ritmo 度假村及水上樂園是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

10/10 完美

2025 年 9 月 2 日

Bueno, me tocó la habitación 108, la señora de la Limpieza. Excelente condiciones de la habitación, buena pero sofá-cama y las camas regular aire acondicionado, bueno en comedores un poco caliente, ambiente de atención. Buena gracias

jorge (5 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 2 日

The staff were amazing! Mario, Armando, Julio... Those are my shout outs! You are welcomed, anything you need they are willing to assist and always professional and friendly. I visited friends at high end resorts and you can not beat the kindness of the staff at this resort!

Laura Sandra (7 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 8 月 24 日

Entertainment needs updating. Not alot of info was given about other outer activities from staff. Their bar needs more variations and they kept running out of soda pop for kids. The building its self needs some updating too. We loved the food and pool area.

Karina Vazquez (4 晚家庭旅程)

Orbitz 真實旅客評價

6/10 不錯

2025 年 8 月 22 日

Joaquín (5 晚行程)

Expedia 真實旅客評價

6/10 不錯

2025 年 8 月 18 日

las opciones de comida no hay muchas, en el bufet llegar te ofrecen otras opciones con costo para darte prioridad al hacer el chekin, son habitaciones ya algo viejas. la regadera al tener tinas se sale el agua e inunda el baño

oscar (4 晚行程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 8 月 18 日

El personal al llegar trato de engañarnos en ofrecernos vista al mar algo que no le vi sentido porque por eso no lo coji desde antemanos, una el zargazo y otra que vivo frente al mar y no le veo sentido, y se molesto oal yo no aceptarlo. Tambien yo dedicaria un dia completo a mi hijo en el parque de agua algo que no fue asi me obligue a ir a otro lugar y pagar por eso ya que el parque de agua no cumple con las reglas de sanidad, el agua nada de cloro tenia. Y tambien estaba casi por caerse. Como se todo tuviera pega, fue espantoso, el unico servicio que nos gusto fue el del cuerto. Fue un gran servicio pero de lo demas nada que ver.

Julio Luis (8 晚家庭旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 8 月 5 日

need better management and better communication

Alma (9 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 8 月 4 日

ofelia (3 晚家庭旅程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 8 月 4 日

Calor en el los restaurantes, comida mala, cama y almohada pésima.

Ana Elibenia (1 晚行程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 7 月 31 日

Our room was bare - no pictures on the wall, no side tables. Moldy bed sheets on the box spring, sliding door was broken (could hardly use it), you could see daylight around the door frame, the lock on the door was a joke. They did not have diet soda (my husband is a diabetic), VERY limited food choices, no fruit available, no kid friendly foods. Our bathroom was very outdated and dingy, we only had a thin sheet and very thin blanket on each bed - which was rock solid! We even paid $150 MORE for an upgrade for this room - not realizing the condition of it! Pool was murky, not very clean and a lot of missing tiles on the ground. Waited a while for service (while the bartender was chatting with coworkers). I needed to provide my drivers license to rent their pool towels!!! We opted to get an Uber and relocated to another hotel (happened to be an hour away and was there 2 weeks ago). Did not feel safe here. Happy we left and got to a better resort.

Sharon (1 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 7 月 31 日

Princess (5 晚行程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 7 月 27 日

They advertise laundry service on their website. However when we arrived we were shocked when they told us they do not have any laundry facilities on the resort. Instead we would have to go off of the resort somewhere in town to wash our clothes. Will never stay here again. A HUGE inconvenience, especially if you plan to stay for a bit.

Amber (14 晚家庭旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 7 月 25 日

Bad staf bad location

zouhair (6 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 7 月 25 日

The room was not cleaned at all. We didn’t have lamp shades on our lights. dents in the drywall someone’s head must of got banged up against the wall, front door had a large gap underneath the door, cracked drywall with a bad caulking job, mildew on the curtains, ceiling fan dusty, bath tub had rust inside such as where the soap lays or handle to turn on/ off water, as well as the tub stopper. It had a musty smell inside. I called it the homicide room.

Kim May (5 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 25 日

We stayed at All Ritmo from July 15 through July 23. We had an amazing experience. I asked for an upgrade when we checked in and was given one for a small increase in price. Our room was on the 4th floor overlooking the beautiful clear blue waters. The room was enormous, with a beautiful balcony, a large bedroom with two queens beds, a full kitchen, living room and bathroom and walk in closet. The staff was incredibly nice, courteous and helpful. We took advantage of everything they had to offer, the pool was clean, warm, three Jacuzzi tubs and the beach just five steps down. My kids loved the pool games and activities. The trivia games were fun and not to mention the amazing water park. What really drew me to this hotel was the location. It was not in the middle of the Cancun chaos and strip. We were only 15 minutes away, apart from the traffic and noise of the Cancun hotel strip. The restaurants were very accommodating. I had my daughter she is 12 years old and my son who's is 17 and the Ostras restaurant accommodated us at a 6pm reservation. Amazing seafood dinner, shrimp bisque soup overlooking the ocean. Our vacation was absolutely amazing. Thank you Bernardo, Dana, Kevin and the amazing staff. I would recommend All Ritmo 110%. Cecilia from West Islip, New York!!

Cecilia Andrea (8 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 23 日

Great experience for the amount of money being charged

Ansar (6 晚行程)

Expedia 真實旅客評價

4/10 一般

2025 年 7 月 20 日

The hotel is in a bad place, the food was very limited and it did not meet the standard in the pictures. The roos were dirty and old. Lack of communication with us. The pool was always dirty.

DEMETRIO (3 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 7 月 19 日

No good foods. Nothing close to the Hotel. Too much noisy for sleeping. Old and bathroom nasty. Waterpark almost dead, finish (all broken)

Fatih (7 晚家庭旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 7 月 19 日

I booked this resort through Expedia, and what should’ve been a fun family trip turned into a terrifying experience. On July 3, 2025, my son was badly injured on the pink and yellow water slide. He fell so hard that he suffered a deep laceration to the back of his head, down to the skull. There were no visible warnings, no protective padding, and no staff actively supervising the area. A lifeguard did clean his wound and file an incident report and checked the slide, before telling us to get a taxi to go to the urgent care, but after we returned from the hospital, no one from the resort followed up. No concern, no acknowledgment, nothing. I also nearly flew off a different slide myself and another child lost a toenail, confirming the waterpark is unsafe and poorly maintained. I contacted Expedia for help and was told they couldn’t reach someone with authority at the resort, not once, but twice, even after speaking with a supervisor at Expedia. Their only offer was 100 One Key Cash, not an acceptable offer, so I declined but why do they need my permission to add it? It's still not been applied to my account. This wasn’t a minor issue. It was a serious injury to a child, and neither the resort nor Expedia took real responsibility. I do not recommend this waterpark, especially for families. And while the hotel might be okay under normal conditions, the way this was handled shows that if something goes wrong, you’re on your own.

Christy (4 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 17 日

Beautiful property but i didn't like the beds usa queen sizes its double bed alot smaller and need some upgrades, shower head, faucets looks very old no microwave or refrigerator at units , breakfast always great but dinner very poir even when it comes to " restaurants " Italian only has 7 inch samll pizza, and 2 other meals and all restaurants they have very limited to order only 3 different meals to irder from but gust serves excellent and bar always open great drinks

Ahmed (5 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 7 月 16 日

The hotel was nothing like the pictures. The rooms and property were outdated dirty and smelled. The door to our bedroom didn't close 100 % so you can see the outside. The bedding was dirty and dingy even after being replaced. The beds were uncomfortable but did the job. We wished staffed cleaned up a little better, the pool and surrounding areas were always dirty with cups and trash. The all-inclusive deal was a little weird compared to other locations I have been to in Mexico. The buffet was the same every day for the most part, Breakfast lunch and Dinner. The 2 restaurants they had onsite were ok, you have to make a reservation in order to attend which makes sense with the crowd i just wish we had more food options. I was also a little upset that we could not bring the buffet food to our rooms or pool side. Everything had to stay in the dining room area. The bathroom has a drain on the floor that smelled like swage which we had to cover with a rag. I also update that this was a family Friendly hotel with a waterpark, and we didn't have any good snack options for the kids. No ice cream, Italian ice or Candy. It was the same 3-4 slices of cake at the buffet. The water park was falling apart; someone one will end up getting hurt soon I'm sure of it. The water also smelled awful. The seaweed made the beach experience awful, I understand it' a major problem at all locations but this location was trying to upsell you to a day pass at a different location with less seaweed

Lisa (5 晚行程)

Expedia 真實旅客評價

4/10 一般

2025 年 7 月 16 日

Carlett (5 晚行程)

Expedia 真實旅客評價

4/10 一般

2025 年 7 月 15 日

María José (1 晚行程)

Expedia 真實旅客評價

6/10 不錯

2025 年 7 月 13 日

Más variedad de alimentos

Pedro (1 晚友伴旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 7 月 12 日

Dirty hotel

Jagjit (5 晚行程)

Expedia 真實旅客評價

坎昆全包式 All Ritmo 度假村及水上樂園

All Ritmo Cancun Resort & Water Park - All Inclusive

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