In the heart of Aalborg, Helnan Phønix Hotel offers a sophisticated retreat. Relax on the charming terrace, stay active in the gym, or connect with colleagues in conference space. With helpful staff and convenient amenities like luggage storage and coffee/tea in the lobby.
Located near a train station, Helnan Phønix Hotel is a great choice for a stay in Aalborg. Guests can enjoy the fitness centre, and buffet breakfast is available daily. Fellow travellers love the helpful staff.
Languages
Danish, English
At a glance
DONE
Hotel size
224 rooms
Arranged over 5 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Uncovered on-site self-parking (DKK 100 per day)
On-site parking is limited
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
Coffee/tea in a common area
Room service (limited hours)
Water dispenser
What to do
Golfing nearby
Working away
Meeting rooms
Conference space
Services
24-hour front desk
Tour/ticket assistance
Luggage storage
Multilingual staff
Facilities
3 buildings/towers
Terrace
Television in common areas
Fitness centre
Banquet hall
Accessibility
Lift
Room amenities
Be entertained
Television
Cable TV channels
Home comfort
Heating
Sleep well
Hypo-allergenic bedding
Bed sheets provided
Freshen up
Private bathroom
Bath or shower
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Housekeeping (on request)
Connecting/adjoining rooms available
Guidebooks/recommendations
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately DKK 150 for adults and DKK 150 for children
Credit card charges are subject to an extra charge
Children & extra beds
Cots/infant beds are available for DKK 100.0 per day
Rollaway beds are available for DKK 300.0 per day
Parking
Uncovered self-parking costs DKK 100 per day
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing that there's a smoke detector and a security system on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Eurocard
National rating
Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 4 stars.
Also known as
Phønix Hotel Aalborg
Phønix Aalborg
Phønix
Helnan Phønix Hotel Aalborg
Helnan Phønix Aalborg
Helnan Phønix
Helnan Phønix Hotel Hotel
Helnan Phønix Hotel Aalborg
Helnan Phønix Hotel Hotel Aalborg
Frequently asked questions
Does Helnan Phønix Hotel offer free cancellation for a full refund?
Yes, Helnan Phønix Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Helnan Phønix Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Helnan Phønix Hotel?
Yes. Self-parking costs DKK 100 per day. Parking spaces may be limited.
What are the check-in and check-out times at Helnan Phønix Hotel?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11 AM.
What is there to do at Helnan Phønix Hotel and nearby?
Maintain your daily exercise routine at the gym.
What's the area around Helnan Phønix Hotel like?
Helnan Phønix Hotel is in Aalborg Centrum, a short 9-minute walk from Aalborg Station and 3 minutes' walk from Aalborg Monastery.
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Helnan Phønix Hotel Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.6/10
Staff & service
7.8/10
Amenities
7.4/10
Property conditions & facilities
7.8/10
Eco-friendliness
Popular mentions
Room
Breakfast
Location
Service staff
Parking
Bathroom
Cities
Shower
Water
What guests liked
Breakfast was consistently good with a great selection and variety. (16 reviews)
From real guest reviews summarized by AI.
Reviews
6/10 Okay
15 Jul 2025
Basic hotel good location
gary
gary, 1-night trip
10/10 Excellent
24 May 2025
Location and staff were great.
John
John, 1-night trip
6/10 Okay
24 Jul 2025
Decent 3 star property
Lars
Lars, 1-night trip
6/10 Okay
12 Aug 2025
Great location, friendly staff. The hotel is a bit dated and we had an issue with the sink.
Jens
Jens, 1-night trip
10/10 Excellent
13 May 2025
Great stay
Great stay in the cantral part of Aalborg... It was a perfect stay
Jakob
Jakob, 1-night trip
8/10 Good
1 Aug 2025
Airconditioning is a must
To hot in the room
People are friendly and helpful
Breakfast is ok
John
John, 4-night trip
6/10 Okay
24 Jul 2025
Great location next to the city center and good breakfast buffet.
Lack of air conditioning and no refrigerator in the room.
Stefano
Stefano, 2-night trip
10/10 Excellent
5 Apr 2025
Overall a nice old but clean room
Stayed one night, the room is old, but clean the breakfast was fine overall a nice stay.
Lise
Lise, 1-night trip
8/10 Good
31 Dec 2024
Nice hotel
Great location, friendly staff, nice rooms - but bathrooms needs renovation.
Louise
Louise, 1-night trip
6/10 Okay
19 Mar 2025
Over all - to the price - nice and cozy
Really great breakfast buffet.
The hotel is old and a bit rusty 😉 but cozy.
I had a nice room, spacious and nice beds.
The bathroom was rusty, the drain was broken, so both mornings- the water from the shower, came up from the drain.
The cleaning lacked a bit.
Gitte
Gitte, 2-night trip
8/10 Good
30 Jun 2025
Location is excellent and close to everything. Parking on facility is limited. We reached midnight so the parking was full. Staff was kind enough to help us find a public parking. Condition of the rooms is OK. It’s old (but I personally like it). Staff were very helpful. The only note is that the cleaning of the room is not well done. The carpet for example was not vacuumed for 2 days even though had some dirt since day 1.
Diala
Diala, 3-night trip
8/10 Good
29 Dec 2024
Nice hotel in the midle of Aalborg
Very nice place i the midle of Aalborg been there before always enjoyed it but this time the bath was poorly no hot water and no waterpresure but we still enjoyed our stay and we will visit again
Lars
Lars, 2-night trip
10/10 Excellent
5 Jan 2025
Super
Anders
Anders, 1-night trip
10/10 Excellent
26 May 2025
I was staying with friends as part of the Aalborg Karneval. The team were really helpful from prior to arrival with pre-arrival messages and updates. During our stay the team were all really helpful and welcoming.
We booked a twin room and it was with comfortable clean rooms, with ensuite and toiletries included and hairdryer in the bathroom.
The public areas were nice and kept tidy and clean, considering it was Karneval weekend it was great.
Breakfast was nice with a great selection and good tea and coffee, and juice. There is complimentary tea, coffee and water in the reception area.
The location to the city centre and location attractions is fantastic and if highly recommend this hotel for anyone looking for a reasonably priced hotel with friendly and welcoming staff.
Kim
Kim, 3-night trip
8/10 Good
22 Apr 2025
Didn't get our room cleaned very often
Verified traveller
5-night trip
6/10 Okay
9 Aug 2025
Morgenmaden er formidabel god. Men gammelt værelse med spindelvæv i hjørnet og meget meget larm så husk ørepropper.
Henrik
Henrik, 1-night trip
10/10 Excellent
8 Aug 2025
Ho soggiornato una notte ottima posizione in centro vicino a tutto parcheggio comodo a pagamento ma indispensabile
Marco
Marco, 1-night trip
10/10 Excellent
4 Jul 2025
Nydelig hotel central i Ålborg. Tæt på spisesteder. Store fine værelser med gode senge og fint indrettet. Det eneste lille minus er at der ikke er A/C, men dette var ikke noget problem da vi var her.
Hans Christian Hagen
Hans Christian Hagen, 1-night trip
6/10 Okay
30 Jun 2025
Ligger centralt nära till allt
Henrik
Henrik, 3-night trip
6/10 Okay
14 May 2025
Menetteli
Henkilökunta ystävällistä, hotellin sijainti hyvä, maukas aamiainen ja sängyt ihan hyvät. Huone kaipaa päivitystä/remonttia. Lattiamatto ei ole tätä päivää. Vessan lattialämmitys todella kuuma ja tämä teki koko huoneen ilmasta liian lämpimän sekä tunkkaisen.
Anu
Anu, 2-night trip
10/10 Excellent
14 May 2025
Nicola
Nicola, 1-night trip
8/10 Good
13 May 2025
Claus
Claus, 1-night trip
8/10 Good
12 May 2025
Peder
Peder, 1-night trip
8/10 Good
9 May 2025
God hotel
Søde og venlige medarbejdere samt nydelig værelset til mor,far og lille barn