I am a stage 4 cancer patient with a service dog. We originally reserved for one night. We later decided to come a day earlier. The website told us we couldn't keep the same room. My wife called the property and spoke to a very nice person, who added the extra night, and assured us that we would not have to change room's. We arrive at the property just shy of midnight on Thursday. I am informed by the front deck agent that I will have to check out, and wait with my service dog in the lobby for another room to be cleaned. She stated there was nothing she could do with a "oh well" attitude. I had my voicebox removed after cancer, so extended talking is hard for me. Combined with the late hour, and having been on the road for 6 hours, I just asked for my key and went to my room. Once in my room I notified my wife of the problem. My wife immediately went down to the front desk. As my wife relayed to the desk agent that she had called and arranged the room ahead of time, the desk agent had a very aggressive, and snarky attitude. Unbeknownst to the desk agent, a manager had walked up behind her and was observing her behavior. After listening to the conversation for a minute or two, the senior agent tapped her on the shoulder and told her to step aside. The senior agent immediately apologized to my wife, and assured her that the problem would be handled. During this time, the rude agent was asked several times by the senior agent to please hush and that the senior agent.