We had a fire alarm at 1:15am and didn’t get back in our room until 2:15am, wasn’t hotel fault but didn’t get back to sleep. Air conditioning unit was extremely noisy and tv would only get the 3 major channels.
Mark
1 晚行程
2/10
Extremely rude "manager". I called to figure out why their incompetent staff lied to my face about the charges, & i was told "i have a line of people in front of me & i cant deal with this" while promptly hanging up on me. If you had any sort of business professionalism, you could have politely told me the exact same information & asked if i could call back in 20-30min to resolve the issue. They will charge you twice for the room & refuse to do anything about it. I will be contacting my bank to dispute the charges by this hotel due to their negligence, greed, & unprofessional behavior. SHAME ON YOU lady, you should NOT be a manager here.
Quinton
1 晚商務旅程
8/10
Hotel was conveniently located near Mall of America and the highway. Parking was an extra charge every night even though it is advertised as "Free Parking"
Alicia
2 晚家庭旅程
8/10
真實旅客
3 晚商務旅程
2/10
Maikel
4 晚行程
10/10
Langston
3 晚行程
6/10
Really hot in the hotel in lobby and rooms.
Asked if ac could be turned in in lobby and was told no bc the jey was lost.
Temp was 82 in lobby.
Room never fully cooled down and fan on ac would not turn on constslant.
Brandon
1 晚家庭旅程
10/10
Jesse
3 晚行程
10/10
Brianna
2 晚行程
6/10
We checked in & didn’t notice we didn’t have towels until the morning. When we called for towels, we were told we needed to come down to the front desk to get them. When my husband went down to get the towels, we were told we were in a room that was out of service to fix the shower & we had to move to a different room. Gentleman at the desk wasn't very helpful, almost rude about what happened. The rest of the staff we dealt with were very helpful.
Barbara
2 晚家庭旅程
10/10
Brianna
1 晚商務旅程
10/10
Courtney
2 晚家庭旅程
10/10
Thomas
3 晚行程
10/10
Jonathon
1 晚行程
6/10
Brian
2 晚行程
10/10
Kristina
2 晚行程
10/10
April
2 晚家庭旅程
4/10
Nikole
1 晚行程
8/10
Mary
1 晚行程
8/10
We stayed for 5 nights. It was comfortable and the staff friendly. We have a couple of suggestions. We are 80 and would have liked a mat in the tub to help prevent falls. It would have been helpful to have a hook on the back of the bathroom door to hang clothes on.
Thank you.
Thomas
5 晚家庭旅程
10/10
One of my favorite stay around the airport. Great hotel value. I highly recommend.