I have stayed in many hotels in Mexicali, but none like Hotel Lucerna. It's a magical hotel where the customer service goes beyond exceptional. The rooms are always clean and welcoming. The pools are just the right temperature and you can spend hours there. Then the restaurants have the best food and best quality. Overall, its the only hotel I wish to stay at.
Caroline
1 晚家庭旅程
10/10
Excellent attention from help desk from Alejandro Machado very help full and courteous will be back soon
Raul e
1 晚商務旅程
8/10
Sandra
1 晚商務旅程
10/10
Sigue siendo un hotel traditional y de. Buen servicio
Francisco
1 晚商務旅程
8/10
Benny
2 晚友伴旅程
10/10
Very clean and helpful staff. Hotel room very comfortable and sir con good.
Food onsite was also very nice and the service was excellent.
One thing to be aware of, if you intended on using the laundry service be aware that you are charged by the item and it’s extremely expensive !
David
3 晚家庭旅程
10/10
Beautiful hotel, very well kept. The staff were especially friendly.Will definetly stay there again. It was a short stay but very relaxing. Hope to stay longer next time
janice
1 晚家庭旅程
10/10
karen yannira
1 晚行程
10/10
Paulina Gpe
1 晚商務旅程
8/10
The hotel needs upgrades for the price being charged
Katya G.
1 晚行程
2/10
José Ramón
1 晚行程
10/10
It was a great hotel. The pool is a great addition so the kids get entertained in it.
The service was top notch! I like the Room view and the space. My room had a balcony.
Alma
1 晚家庭旅程
10/10
Antonio was welcoming from the moment I arrived. He walked me all the way to my room informing me about all I could take advantage of during my stay. Once he left, he said "Welcome Home" The hotel staff was friendly at reception and in the buffet.