I’m writing to express my frustration regarding our recent stay at your hotel (Room 369, Daniel Gent, Sunday, June 29th). What was meant to be a treat for my wife and me quickly turned into a disappointing series of inconveniences.
As my wife texted me while I was at the front desk: “We should’ve stayed at Motel 6.” That pretty much summed up the experience.
From the moment we arrived, things started going sideways. We waited over 35 minutes for valet service. The woman working the front desk (who was wonderful, by the way) tried calling valet multiple times—nothing. Eventually, we gave up and self-parked, only to find out it cost the same $40 as valet. This was done through a third-party app that was incredibly glitchy. On top of that, parking rates jumped from 8 hours to 24 hours with no in-between option. We were only staying for 15 hours. Why no middle tier?
We appreciated the front desk comping us two drink vouchers at the bar. That gesture did help, and both she and the bartender were standout staff members who deserve recognition.
But the issues didn’t stop there. We got to our room and found no bar soap to wash our hands at the sink. The shower body wash dispenser was also empty. We returned to the desk to ask for soap. After dinner, we came back to find a refill bottle tossed on the bed, not even installed in the shower. And still—no bar soap. When I asked again, the response was that the hotel “may not offer bar soap.” That’s confusing, since there’s a soap dish
