Tried to put us in a regular room instead of the premium one we booked; fixtures in the bathroom were broken; jetted tub didn’t work; didn’t have hot water…valet took nearly an hour to retrieve our car. VERY disappointing stay, as we’ve stayed there before without issue
Matt
Matt (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 9 日
Lukas
Lukas (3 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 2 日
The bathtub was not clean (lots of hair), and the drain didn’t work.
Courtney
Courtney (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 4 日
Gim
Gim (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 4 日
Good convenient location
Gim
Gim (2 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 3 日
Brenda Renee
Brenda Renee (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 1 月 3 日
Poor Stay
They only had 1 valet person working. There were no luggage carts. The whirlpool room I was put in was nothing like the site photos. The bed was not comfortable, there was no headboard so I was unable to sit up in the bed because of artwork they have on the wall. No tv in the bathroom as advertised on the site. Asked the front desk if any were available and she didn't know because they have no log of what rooms have what in them. Water that you can get at the barely stocked Dollar General was $3 a bottle. Had to ask for towels from the front desk because housekeeping didnt speak English nor understand the word "towel". The vents were filled with dust and the light bulbs were mix matched. The handicap button for the door outside dosent work. The fireplace in the bathroom does not blow out heat. The toilet handle had to be held down in order to flush. The pillows were extra flat and very uncomfortable. When checking out i went to the lobby for a luggage cart and again none were available, informed they only had 3 for the entire 8 story hotel and they share with the hotel next door. An employee came to my room with a blue laundry cart and expected us to put our luggage in it. There is only 1 ice maker on the 6th floor but no signs to let guest know that. The rooms have no microwaves. For this to be a Hilton, it was very poor and poorly managed. I will never stay at another Hilton unless its a Secrets Resort. I feel like the photos were false advertisements.
Monique
Monique (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 1 月 3 日
Wouldn't stay here again
We showed up to the hotel and nobody was at the front desk to greet us where we waited hoping someone would show up, finally they did. They don't clean/refresh the rooms daily and I was told if it's over 2 days I need to call them and let them know even though we only have enough towels, coffee in the room for one day. The interior courtyard was loud at 5am. Wifi kept going in and out, so if you're working, its a nightmare. We called down to the front desk and a couple times it rang endlessly. Not sure what is going on there but the place is a mess. Never again.
Chris
Chris (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 2 日
NYE Cincy
Nice location next Fountain Square for NYE.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024 年 12 月 26 日
Christmas disappointment
Disappointed with this hotel . There was a staff shortage. I had to use the same 2 towels for 4 days . The sheets were not clean and the pillow cases smelled of smoke .i was moved to another room which was smaller but the towel situation was the same .
Nelds
Nelds (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 26 日
Moriba
Moriba (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 23 日
Whitney
Whitney (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024 年 12 月 22 日
It was OK
Historical building thats been renovated. However, being in the heart of city made for sleepless nights hearing siren after siren on thr 5th floor. Room was ok but bed was terribly uncomfortable. Subway tiles in shower were dirty with pink/orange mold. Door to room was so slow to close you had stand there and ensure it closed. No microwave and the low 20° cold air seeped into the room. Be advised, the shower tub is very high and even for me 5'7" was scary to get in and out of. Valet parking is $42 per night but seemed more logical due to other parking options and charging fees. There is a restaurant there (dont recommend) and coffee shop (do recommend). Overall...not terrible (could be worse) but really not worth what we paid 2 nights.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 19 日
Lauren
Lauren (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 19 日
Ghod friendly staff
Ato
Ato (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 17 日
Yes
Chad
Chad (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 14 日
Jonathan
Jonathan (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 12 月 9 日
Raji
Raji (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 1 日
joshua
joshua (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 11 月 29 日
Amanda
Amanda (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 11 月 24 日
We experienced flooding from the shower, which seemed very inconvenient and not what we expected from a Hilton hotel.