This property is now owned by Hilton but a franchise, as I told multiple times by front desk agents when I voiced concerns. Agent called at 7pm rudely asking if I was still planning to check in, when I was 20 minutes from property and check in wasn’t allowed before 3pm. Seemed rude and poor customer service to start experience.
At check in the agent refused to apply my Hilton’s Honors account, claimed by 3rd party booking I don’t get anything but have had no issues at other properties…or even when I spoke with Hilton Corporate.
The breakfast was 1/2 what it should be. When tru advertises inside the actual hotel about what breakfast options they offer and give recipes for items…yet this franchise did not offer 1/2 what they should. Breakfast potatoes were ice cold on buffet and anemic in color. Told agent who took pan to back, few minutes later came back and seems to be microwaved at best. No toppings for eggs as advertised by Tru in the Buffett area specifically. Also lack of options, bacon so thin and cheap it looked like wax paper, and gravy clearly watered down.
Had to open case with Hilton customer support which was suppose to have owner or manager reach out….never happened. Received texts from front desk asking how experience was, and when said not good, was told someone would call to address…yet never happened either.
Avoid this property as it’s not Tru standards but more likely an owner banking off name but cutting corners and expenses