Was a great stay. Room was excellent. The hotel did charge for the night’s stay on top of my payment thru Hotels.com, but they fixed it and rectified it that day. Excellent customer service
Marguerite
Marguerite (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月12日
Jean
Jean (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月11日
Jefferson
Jefferson (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月9日
REBECCA
REBECCA (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月9日
Armando
Armando (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月6日
Not great
We had a pretty terrible experience and we will not return. The biggest issue is the AC. It was SO loud and it ran constantly even though we had it set to 78. I used earplugs at night and I could still hear it.
Second problem was the pull out couch my kids used- the mattress was incredibly thin and the whole bed was not sturdy. The room layout was cramped, but it was nice to have two “rooms” with the junior suite, even if they were quite small.
To top it off, our toilet overflowed randomly at 10pm (they did do a good job of getting it cleaned up quickly), and the hotel hosted a gun show the weekend we were here 🙄. Overall not a positive experience. We stay in Phoenix regularly and we will not be returning.