I turned up and the hotel was an active building site and closed.
The builders were really helpful, great people rang the owner defended my case checked and confirmed I had a booking.
The owner 'not my problem, he needs to contact the booking agent'
Hotels.com 'virtual advisor' was about as much use as a chocolate teapot. Couldn't find anywhere to stay, drove home
Tim
Tim (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2020 年 1 月 23 日
Disappointing
This hotel is listed as an aparthotel so realised facilities would be limited. Visit started badly as the hotel is on the A52 between Nottingham and Grantham and on the night of our visit the A52 was closed for repairs outside Nottingham so had to go on a 12 mile detour in foggy conditions, then struggled to find the hotel as using the hotel postcode in my SatNav doesn't get you there and as there is no road lighting nearby it is very difficult to see the hotel in the dark! Using directions from the hotel receptionist we finally made it - just in time, as reception closes at 10pm and if you arrive after this you can't check in till the following day - this needs to be made much clearer on the Hotels.com website which is confusing as it says "24 hour front desk" under "Main Amenities". There is a telephone number provided for out of hours support but no telephone is provided and there was no signal for my mobile phone network, so could not access out of hours support, which I needed as the receptionist did not provide the password to access the wifi and the only information provided in the room is an A4 sheet about the history of the local area. I considered pulling the wifi repeater off the wall in the corridor outside our room to find the code but it was just a bit too high up for me to do this. So what was left of the evening was spent with no means of outside communication whatsoever. Fortunately the TV worked fine. Apologies for this ramble needed to get this off my chest