2/10 欠佳
2023年10月31日
Waiting for a refund
We never got to stay at this hotel as our booking was not received by the hotel. The hotel was closed for the season but still on hotels.com. We had to travel to another town and pay for another hotel.
The hotel owner could not reach hotels.com by phone and i tried the virtual chat as there are no contact numbers for them.
I managed to chat later to an agent virtually and i am still waiting for my refund.
The hotel owner has emailed hotels.com to confirm we did not stay there.
Not a great experience at all.
karen
karen (1 晚家庭旅程)
Hotels.com 真實旅客評價