8/10 很好
2025 年 4 月 3 日
Amazing stay with a few hiccups
Overall amazing property with friendly, attentive staff. However, room service had a disconnected line with no way to reach them, even through the front desk, and the response provided by management was that it was a busy time, which didn't explain the inability to even reach them. Additionally, we made use of the pull out couch bed, and while our expectations of comfort were low, it was bad enough so as to make it unusable, even for our children, which was disappointing since the room was described as sleeping 4. The manager did address our concerns and compensated us accordingly, which was greatly appreciated, and aside from the room service issue, everything else exceeded our expectations.
Jeff
Jeff (2 晚家庭旅程)
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