they didnt let me stay in hotel. claimed that they didnt find my reservation. i want a full refund. intried getting ahold of your customers service but they also couldn’t find my reservation.
anahy
anahy (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2021 年 6 月 30 日
Alexis
Alexis (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2021 年 5 月 30 日
Property was overbooked no vacancies and also the next hotel was booked
真實旅客
1 晚浪漫旅程
Expedia 真實旅客評價
4/10 一般
2021 年 5 月 24 日
They said the were over book and had cancel my reservation but I never receive a call or email I arrived at the hotel at midnight with my family expecting to rest only to find out they had cancel my reservation due to being over book. How disappointed and upset I was and I still have not receive my refund
Maria
Maria (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2021 年 3 月 31 日
Worse Service Ever
Didn't Stay Because When We Got To Hotel After Booking And Paying For It He Told Me No Rooms Were Available And I Couldn't Get A Refund Worse Hotel And Service Ever
Kenisha
Kenisha (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2021 年 3 月 30 日
真實旅客
3 晚行程
Expedia 真實旅客評價
4/10 一般
2021 年 3 月 25 日
Nicole
Nicole (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2021 年 3 月 22 日
Art
Art (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2021 年 2 月 24 日
Sakha
Sakha (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2021 年 2 月 19 日
The lady that checked me in was very nice. Hotel hallways weren’t clean and smelled like cigarette smoke. The countertops and tables in the room were not cleaned properly. After I sanitized all surfaces, small roaches began crawling on the bedside table. Upon checking out, the older gentleman at the desk didn’t apologize and told me to call the third party company I booked with for my refund.