The outside was great. They had a good pool and vendors but the rooms were terrible. I won’t stay here again.
Mark
1 晚友伴旅程
8/10
Lugar descuidado pero la mejor ubicación
Emmanuel
2 晚家庭旅程
4/10
真實旅客
4 晚家庭旅程
4/10
There was no hot water😔
Johana
3 晚行程
10/10
The overall stay was beautiful. However, the was an issue with having hot water to shower and the water pressure was low after a hot long day of excursions. Also, the ocean view side requires renovations. Paying this type of cash money for a room should feel and look like you are coming into an oasis. The rooms are bland only the view was spectacular and hotel events were nice. Service amazing….
Chandra
4 晚家庭旅程
8/10
Moises
5 晚家庭旅程
6/10
Oscar
2 晚行程
8/10
The hotels location is the best in the area. Right at the tip of the water and 2 minute walk to restaurants, bars, stores, etc.
Don't do the all inclusive unless your staying in the hotel without excursions and enjoy crappy food and generic beverages. It is overpriced and definitely not worth it. The choices were VERY limited, and none of them were Mexican food. Burgers, dogs, pizza, and other bland crap.
The room was great, bed and pillows were better than most hotels I stay at.
Almost all the hotel staff are fluent bilingual, which is convenient. The grounds are well kept and chairs are first come/serve. Wait staff are more abundant at the pool than the beach. They have large towels for free for the pool and beach.
The AC was cold and needed.
William
3 晚行程
10/10
Fausto
3 晚行程
10/10
Alexis
4 晚行程
8/10
Todo súper bien !!
Elizabeth
3 晚行程
10/10
César
3 晚行程
10/10
Loved it! The best view! We will be booking again in the future
Monica
4 晚行程
10/10
From time of arrival until departure everyone was incredibly helpful. FREDDY at the check-in counter was wonderful! If you eat at the Aquamarina restaurant ask for SERGIO. He did an amazing job taking care of our family every single day for 7 days. He is kind and appreciated us as guests. (Please remember to tip your servers because they work hard). The hotel was very clean and tidy. The housekeeping staff kept our room spotless which is greatly appreciated when you are bringing in sand. The beds were surprisingly comfortable. The only thing that was a slight minus in my opinion would be the showers. They are open so it took getting accustomed to not getting water everywhere on the floor but will not prevent us from staying there again. The view of the beach is amazing (worth the upgrade). Walking distance to pretty much everything. They do have the BEST access to the beach. Hotel security is everywhere so felt safe all the time.
Tobias
7 晚家庭旅程
8/10
Danuta
3 晚家庭旅程
2/10
Blaring music with thumping base untill after 4am....no warning....If you want to sleep DO NOT STAY HERE.
真實旅客
1 晚家庭旅程
10/10
Rolf
1 晚行程
2/10
I DON'T RECOMMEND IT, GO TO ANY OTHER HOTEL. Right at the check in with my sons (11 and 15) they charged me half percent extra (of what I originally paid) because according to them a 15 year old is an adult, but in my reservation I had let them know in advance the ages of the kids and they gave me the price and I paid willingly. They told me that the 15 year old had to pay more for each of the 2 nights we were staying there... Thank God I didn't reserve for more nights... A total robbery. Also the staff were extremely rude, intense and tacky. We were flying most of the day and were tired, that's the reason I agreed to pay, it was 10pm and didn't have time to go to a better hotel with nicer staff, avoid this hotel and any of the Krystal chain at all costs. They're absolutely unprofessional.
Aaron
2 晚家庭旅程
10/10
Gut ausgestattet: Fixe Sonnenschirme am Strand, Wifi am Strand, grosses Schwimmbecken, mehrere Bars und Restaurants, Gym und Spa. Die Hotelumgebung ist gut gewartet und die Zimmer werden gut gereinigt.
ROLF
11 晚行程
8/10
Muy buena estadía, en especial porque reservamos un día antes y nos aceptaron. Excelente servicio y muy bonito hotel. Cosas para mejorar sería el aire del cuarto que no enfriaba mucho y recepción que hay que estar formados mucho tiempo para hacer check in o check out. Fuera de eso disfrutamos mucho nuestra luna de miel y definitivamente volveremos con un mejor plan y con más tiempo para aprovechar el lujo de Krystal Cancún. Muy agradecidos por la botella de champagne que nos regalaron por nuestra recién boda.