La persona que me registró, me exigió cosas de mala manera y además me hizo pagar algo extra a pesar que mi reserva estaba previamente pagada.
Luis eduardo
Luis eduardo (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 17 日
Bianca
Bianca (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 16 日
Bianca
Bianca (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 14 日
Resbaloso
Pues la llegada estuvo bien , había muchísima gente en albercas y no había espacio para ocupar camastros , también noté que todo el piso en áreas de alberca es súper resbaloso , muy peligroso y hay q estar con demasiado cuidado .
Salomón
Salomón (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 14 日
Victor
Victor (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 12 日
Excelente atencion y servicio.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 11 日
Atender
Muy bien, solo que caía gotas de agua en el baño, no se si por lo del aire o sería otra cosa
Rafael
Rafael (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 5 日
Guadalupe
Guadalupe (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
Lisseth
Lisseth (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 2 日
Do go here
Awful place to stay
Socorro
Socorro (5 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 2 日
Awful place
Ac wasn’t working and water kept coming out yellow
Rene
Rene (6 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 31 日
Avoid at all cost
The customer service is awful the water was coming out yellow from our room and front desk said to let it run-it did not resolve -no hot water for 4/5 days of our stay and the front desk did nothing about it. No apologies or accountability for anything from the staff.
真實旅客
7 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 28 日
Location and Convenience A+
Great value - best bang for your buck and perfect location to tourist zone and Cancun proper. Needs a remodel at some point and add more activities and really needs a major restaurant boost internally. Nonetheless, it’s a great place to be and family friendly.
Yves
Yves (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 24 日
Isidro
Isidro (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 22 日
Jaime
Jaime (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 20 日
Uma experiência miseravelmente satisfatória
Resumidamente: quartos terríveis e fedorentos, vista mar esplêndida, instalações razoáveis, restaurantes ruins, café da manhã muito bom, áreas comuns e piscina muito boas, drinks e equipes de bar burocráticos. Serviu para o propósito de ter um local para dormir em Cancún, mas não recomendo no geral.
Livia
Livia (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 10 日
Uncomfortable stay in Cancun
I booked 2 rooms to stay in Krystal hotel for 4 nights. I arrived early and hence was made to wait until last moment for the room. Here are the points I want to highlight:
1. Rooms were not available until 2:45PM and suddenly one room was ready exactly at 3PM.
2. Air conditioning was poor in one of the room and had to stay like that. Asked for technician and he told it won't cool further. Max was 72 degrees which is hot as per Cancun weather.
3. I had booked 2 rooms but both were serviced differently.
4. I was charged double for one room and then was refunded for which I had to wait at the counter for 20 minutes.
5. There is no hospitality at the counter, there are a lot of staffs at the counter but they are all useless and don't help you with anything.
6. Everything inside the resort is expensive that outside, please don't buy anything inside.
Please do not reserve anything in this resort. Avoid room 1501 at all costs. It's old and aircondition doesn't work.
Partho
Partho (4 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 1 日
amo su ubicación pero el elevador un ruidoooo, las habitaciones antiguas el refrigerador del cuarto oxidado.
La atención de la gente muy buena
JORGE LUIS
JORGE LUIS (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 24 日
Checking in was incredibly frustrating, and I was not informed that the inclusive package I thought I purchased was not actually included. As a result, I had to pay for everything individually, while my friends—who were all part of the same group—had the benefits. It’s unacceptable that the staff failed to communicate this to me. Additionally, there were serious issues with the elevators, as some guests got stuck, which meant they were out of service for the entire duration of my stay. The pool also did not meet expectations. Overall, the service and facilities fell short of what was promised.