I recently stayed at the DoubleTree Hilton Galleria and, while the staff were genuinely excellent and went out of their way to accommodate me—including upgrading me to a suite and waiving parking—the condition of the rooms was extremely disappointing. The facilities are dated and poorly maintained. I found stains on the carpet, sofa, and chairs, and housekeeping didn’t service my room one day, which I had to specifically request. I raised concerns multiple times during my stay.
The biggest issue is the lack of attention to detail and overall care for the property. The rooms need a full renovation, and the photos online are very misleading compared to what I walked into. The customer service is the one redeeming factor here, but the rooms themselves fall far below Hilton’s standard.