Staff extremely attentive at dinner but would say overly attentive. We had constant questions about how everything was during meals yet any requests for drinks/cutlery seemed to take an age despite numerous members of staff being around. I was called 40 minutes before breakfast closed asking why we weren’t at breakfast yet and that it would close soon yet when I had showered and noticed that our towels had been taken and none left to replace them it took 2 calls and over 20 minutes to get new ones. Reception didn’t seem to react to requests for bottled water when called and then upon check out I explained we needed to go as our driver was waiting but I was forced to sit down to wait for the bill which was not given until I filled out a review form on a tablet and then pushed to leave a google review. When I left 3 stars related to timeliness, 2 reception workers came over disgruntled and pushed for justification. It then took a further 15 minutes for their card machines to work to take payment (not their fault I know) which meant check out ended up taking close to 45 minutes despite explaining we had to leave with our driver parked outside
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年9月17日
Subramaniam
Subramaniam (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年5月1日
Kiran
Kiran (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年4月10日
Aditya
Aditya (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年3月25日
Tatjana
Tatjana (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年2月26日
This hotel is not a five-star property. It does not look as glorious in person as it does in the pictures. The room was marginally clean. The staff are useless. At the price point, they should provide breakfast for free, but they are content to nickel and dime you for everything. I ordered room service, and I’m pretty sure the slop they brought me was from the buffet. I couldn’t manage to eat it. Nothing about the property was inviting. And to make matters worse, I was in a room that overlooked the hotel’s hvac. They should sharply discount such rooms because there is nothing pleasant about being in the mountains and overlooking industrial equipment. The wifi sucks. This wouldn’t be as much of a problem if the property was actually a pleasant place to relax. Unfortunately it is not. The experience was so horrible that I checked out after one day even though I paid for three nights. Oh, and the towels are threadbare.
Jenice
Jenice (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年2月7日
Sharon
Sharon (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年1月19日
????
???? (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年1月17日
Great views from very comfortable rooms.
Buffet food was good as was afternoon tea and snacks on roof terrace.Dining staff excellent and eager to help.
Thank you.
Christine
Christine (4 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年1月4日
Great views, good spa, helpful staff. The hot water pressure was erratic.
Rohit
Rohit (4 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年1月4日
Mara
Mara (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2023年12月21日
Emily
Emily (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年10月26日
Please add correct contact details on Expedia. Instructions on Expedia and what property expects wasn’t the same. Expedia had card details and said payment at property . Property contacted us a week before booking date and said of full payment not made immediately, booking will be cancelled . Payment mode was most inconvenient as the QR code provided didn’t allow full payment. Unnecessarily stressful to sort. Please provide all information as per property policy when booking confirmation is sent.
Abdul
Abdul (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023年10月1日
Amazing view from the balcony. Staff was super friendly. I felt so thrilled to receive welcome with garland and super delicious herbal tea. Breakfast was having so many options. I spent 6 nights while working remotely, it was absolutely a great experience. Although it was a bit costly
Ranjiv
Ranjiv (6 晚行程)
Expedia 真實旅客評價
6/10 不錯
2023年9月21日
Overall a good property and we had a comfortable stay. Great views from high up in the mountains. Food was good but not great. Main complaint is that the staff are very timid and soft spoken, with very limited English or Hindi skills. Also the bedding is quite old.
Vikas
Expedia 真實旅客評價
10/10 完美
2023年8月15日
As most of the reviews have mentioned, the hotel has beautiful views of the valleys. Its nice and refreshing to wake up looking at the views in the morning. You feel invited to the property and the staff is helpful. The access road is terrible and there is no restaurant within walking distance. The hotel does try to sell dining/breakfast package which are quite steep. Also, their breakfast and dining menu prices are very expensive. I would have liked the hotel to have reasonable dining price since there is no nearby eating options other than driving to town.
The kids enjoyed the game room. The property has only one elevator which at times is slow. But we liked the food in the restaurant and the location and views trumps everything else. Would highly recommend the hotel.
Mahesh
Mahesh (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2023年6月7日
Service made up for minor issues like lack of decent gym, bathroom being super slippery, no refrigerator, temp control in room. It was v peaceful place; did not have mosquitos etc.
KRISHNAN
KRISHNAN (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年4月7日
Lovely stay,and clean
Beautiful hotel, generous sized room and good food and clean throughout
Aine
Aine (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年4月5日
michael
michael (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2023年4月5日
The lobby is very impressive and the restaurant is good. Food is tasty and diverse.
But… the rooms were not as expected, no elevator and there was a lot of noise from one floor beneath which is some kind of quarters for employees.
The billing for the staying is one big mess! All in handwriting, like we are at the 19 century…
I wasted a lot of time in setting the bill.
Eventually they found a mistake, and now all over again.
Also the gym is not maintained and some machines doesn’t function well or doesn’t function at all.
Long story short - nice place, but i am sure that there are better options around…
Gil
Gil (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023年1月19日
Beautiful views and good food
Clarence
Clarence (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2022年12月8日
The road to the resort is horrible. Otherwise the view from room is amazing and the resort is very nice.
Jobin
Jobin (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2022年11月26日
The service and food was great. Staff were awesome. Only negative was that they did not have liquor licence.