Room was not upgraded as asked.
The bed looked like it was left from a previous stay. Carpets not hoovered. Gowns washed out and could do with replacing. One pair of slippers!!
Would not recommend and would not stay again.
Joanne
Joanne (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 25 日
Amy
Amy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 24 日
Staff are fantastic. They go out of their way to make your stay comfortable. We had a slight problem with an allergy which they helped with immediately. I would not hesitate to return.
Leigh
Leigh (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 21 日
A hotel so bad they didn’t actually have rooms
Arrived at midnight to be told the hotel has oversold its rooms for the night. Nobody contacted me to let me know. Every other hotel in the city was sold out. So I slept in the lobby for a couple of hours.
The staff didn’t say “sorry” or “let us help you find a place to stay”. They just expected me to leave and sleep on the street.
The price for the night was very high, and only begrudgingly refunded from Hotels.com
There are bad hotels out there, but this one is perhaps the worst I’ve ever booked.
Iain
Iain (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 19 日
Excellent!
Great location!
Superb facilities
Adorable service
Sandra
Sandra (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 19 日
Louise
Louise (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 17 日
Stephen
Stephen (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 17 日
Karol
Karol (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 15 日
Clean, comfortable and genuine throughout
I am picky, and I was delighted about the cleanliness of the Malmaison throughout. Friendly, sincere staff (no fake "have a nice day") and good food make this an excellent hotel for business or tourism.
Allison
Allison (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 8 日
Good stay
Smashing check in and breakfast staff. Breakfast was great with the only let down being, the banging of the room doors at all hours.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 5 日
A lovely stay
We had a very comfortable stay at the Malmaison. Just far enough out of the hustle and bustle of busy downtown, but close enough that you can walk to a bus stop to get anywhere you need. The rooms were clean, functional, and comfortable. I would reccommend this hotel and definitely stay again.
Riley
Riley (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 25 日
James
James (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 24 日
th
Kylie
Kylie (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 22 日
Steven
Steven (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 19 日
Great stay
We had afternoon tea which was lovely and also an overnight stay with breakfast. Everything was great, our room ready on arrival and we were upgraded which was unexpected, excellent service for both the afternoon tea and breakfast, and check in and out very smooth too
Josephine
Josephine (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 19 日
John
John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 18 日
Excellent just a little warm in the room on a hot day