I chose this hotel for its location and views near the Vatican, which are truly excellent. The staff and service were warm and attentive, but unfortunately, the property itself does not live up to the Waldorf Astoria standard. The rooms and hallways are in serious need of modernization—the carpets were faded or stained, the furniture worn, and the overall décor felt dated, more like stepping into my great-grandmother’s house than a luxury hotel. Adding to the disappointment, my bathroom towels were frayed on more than one occasion, even after I specifically asked for replacements. With its prime location, this hotel has incredible potential, but until it undergoes a much-needed refresh, it falls short of the brand’s reputation.
For the price, there are better options.