it's a great hotel, spacious room and location near the train station.
most staff were friendly, however there was one moment that i felt a bit uncomfortable.
during the breakfast, i didn't notice that there was a water bottle at the table where i went to sit, while actually there were people sitting (maybe they went away to get their food), the staff talked to me like "next time you should wait until a waiter lead you to a table". ok! i felt bad sitting at someone else's table but there was no waiter when i walked in that room.
overall, its a great nice hotel in firenze and i still recommend to others who want to have a visit in that beautiful city.