我可否免費取消里士滿西百老匯Candlewood Suites IHG 旗下酒店的預訂，並獲發全額退款？

可以。里士滿西百老匯Candlewood Suites IHG 旗下酒店在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

里士滿西百老匯Candlewood Suites IHG 旗下酒店是否允許寵物入住？

是的，狗隻可入住，總共只限 2 隻，每隻寵物的重量上限為 18 公斤。此住宿收取每隻寵物每星期 USD75的費用。輔助動物豁免收費。或受部份限制約束，因此請聯絡住宿以了解更多詳情。

里士滿西百老匯Candlewood Suites IHG 旗下酒店是否設有店內泊車位？

是的，此住宿設有免費自助泊車及延時泊車服務。住宿設有免費露營車/巴士/貨車車位。

里士滿西百老匯Candlewood Suites IHG 旗下酒店的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：任何時間。退房時間為 11:00。住宿可提供特快退房與零接觸退房服務。

里士滿西百老匯Candlewood Suites IHG 旗下酒店店內與附近有什麼好玩？

里士滿西百老匯Candlewood Suites IHG 旗下酒店備有健身中心、野餐區及花園。

里士滿西百老匯Candlewood Suites IHG 旗下酒店內或附近是否設有餐廳？

是的，此住宿附設餐廳。

里士滿西百老匯Candlewood Suites IHG 旗下酒店的客房是否配備廚房或迷你廚房，讓旅客自理餐膳？

是的，每間客房均配備廚房，內有咖啡機、廚具及雪櫃。

列治文里士滿西百老匯Candlewood Suites IHG 旗下酒店優惠

Q: 里士滿西百老匯Candlewood Suites IHG 旗下酒店內或附近是否設有餐廳？

是的，此住宿附設餐廳。

10/10 完美

2025 年 10 月 21 日

Value for money. Had everything that I needed.

Lazarus (2 晚商務旅程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 10 月 17 日

The hotel had a distinct odor about it and the carpet in the room had a wet gross sticky feeling when you walked on it. Staff was very friendly. Room did not have enough towels for the 4 of us, only given 2 sets.

Charissa (2 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 10 月 15 日

just an overnight stay.

Edward (1 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 10 月 6 日

Charles (1 晚友伴旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 29 日

Evan (1 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 9 月 23 日

Glenn (3 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 9 月 22 日

Disgusting Mattress, Used Sheets, No Resolution

My recent stay at the Candlewood Suites on West Broad Street in Richmond was, unfortunately, a huge disappointment. I booked a room that was supposed to come with a comfortable sofa bed for my daughter, but what we got was far from acceptable. The mattress on that sofa bed was covered in stains and what looked like body hair, crumbs, dirt, and other blemishes. To make matters worse, it was clear the sheets hadn’t been properly changed. When we asked the front desk to replace the bedding, we were told it was “inconvenient” because of the time of night and that they wouldn’t be able to do anything. As a result, we ended up having to put our daughter in the king-sized bed meant for us, while I slept on the couch after folding the sofa bed back up to avoid the dirty mattress. When we tried to get any form of compensation or even a refund, the hotel staff simply told us to contact Hotels.com, refusing to assist us directly. In short, the experience was frustrating and far below the basic standard of cleanliness and service that anyone should expect. I hope this review helps other travelers make a more informed choice and that the hotel management takes steps to improve their guest experience.

Glenn (1 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 17 日

jerhawn (2 晚行程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 9 月 6 日

kimberly (4 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 3 日

Kyle (1 晚商務旅程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 8 月 24 日

colleen (2 晚家庭旅程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 8 月 24 日

Shin (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 18 日

Patrick (2 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 8 月 3 日

Front desk is scamming peoples card. Unauthorized truncations we actually had to file a police report over 4 separate charges that were not authorized. Tried to give us a “recipt” that was just a paper with my name on and a credi card number that wasn’t ours. They knew what they were doing and kept saying our bank is the one doing these charges. Spoke with the bank, and now police are involved. Also room was dirty. And they had a problem not finding our reservation at check in even though I had proof of reservation, $200 hotel stay turned into almost $500. We had to lock our card to stop transactions. Even after checkout and left they were still doing charges on our card.

Alexis (1 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 26 日

Great place

A good place to stay. Clean, quiet and comfortable.

Anne (3 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 7 月 13 日

Chris (5 晚家庭旅程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 7 月 13 日

N/a

Yesenia (5 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 7 月 12 日

Not too happy

First I was given a room type that I didnt reserve. When I went back downstairs the employee said " oh, I just gave you what was ready right now ". Next he gave me a room that was smelly and the carpet was wet. I coould tell that there was an attempt to easing the smell by cleaning the carpet but it did not work. There was a mini fan blowing across the carpet trying to dry it when I went into the room. I had to hold on to the wall to keeo from falling because stepping off of the carpet onto the hard surfaced flow was like walking on ice. If it wasnt too late I would have canceled that room and looked elsewhere....I was extremely disappointed.

Ivan (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 8 日

Chukia (3 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 7 月 6 日

Hotel needs to be modernized. Outdated amenities. False advertising on room appearance.

Melek (1 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 1 日

Easy and convenient, friendly staff.

MIGUEL (1 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 1 日

First rate management

The manager was the best of the best! Very helpful and extremely accommodating. We would come back to stay just because of him.

Tommy (2 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 6 月 30 日

Tyra (1 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 6 月 29 日

Grayson (1 晚友伴旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 6 月 29 日

I just want to take a moment to highlight the amazing service I received from Nick at the front desk. From the moment I checked in, he was incredibly helpful and welcoming. He took the time to explain everything to me in detail, including how the free wash and dry service worked, which was such a great bonus. I also had an issue with the TV in my room, and Nick didn’t hesitate to come help me get it working. Thanks to him, my children were able to watch TV and feel more at home. Nick truly stole the show with his kindness, patience, and professionalism. After talking with him, I felt completely at ease and confident that I made the right choice in staying at this hotel. Thank you, Nick, for going above and beyond!

Toyzette (1 晚家庭旅程)

Expedia 真實旅客評價

里士滿西百老匯Candlewood Suites IHG 旗下酒店

Candlewood Suites Richmond - West Broad by IHG

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