Since the hotel property does not include a reception, the agent already contacted us after the booking approved to confirm the time of the arrival, it is very critical to decide a specific time due to the traffic and airport procedures, therefore an approximate short timeline of 30 mins were provided and we have arrived within the same period but we had to wait 45 mins in the street with the luggages to meet with the agent in order to check in because he was the only person working at that time!!.
However, the agent agreed to extend the time of check out few hours more which was generous and helped us with our luggages in check-in, but we still had to pay a substantial amount to stay as they do not have a storage rooms for our items, moreover we had to save time and transfer our luggage to the main door until the transportation company arrives and they were late and the door man kept on shouting at us to remove the luggage with NO support to find alternatives like taxis
If you are looking for a more guest-friendly stay with supportive staff then this is not the best option for you.