4/10 一般
2025 年 8 月 12 日
Deterioration
We have stayed in this hotel innumerable time over the last 15 years. The location is arguably the finest in Cape Town. Sadly the latest rebranding and upgrading of the hotel has led to a major deterioration in service levels. The room upgrades are in my personal view a downgrade as the room we had was sparse and “cheap” looking. The servicing of the rooms is absolutely a joke as the seem to neglect most of what needs to be dine - we had to call reception which to 10 mins to get a reply - so that towels and water could be sent to the room. It is really ssd to see. For the price we wont be back as there is better service available elsewhere.
真實旅客
2 晚行程
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