On arrival we were told we needed to find parking elsewhere because the vehicle we brought was “oversized” and the lot for those were full. Spoke to the front desk about it and was referred to a manager who told us she’s worked at 4 different hotels and “that’s how it works with oversized.” She told us we could go back home and bring a smaller vehicle or find parking elsewhere and uber to the hotel. The cleaning staff was friendly and helpful. The room was alright but there was something that looked like blood on the sheets. Overall this hotel stay was below average compared to other hotels around the area we’ve stayed at.
Keola
Keola (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 14 日
Terrible customer service
We never checked in. You were about to have a hurricane and wouldn't let us cancel, so we lost 2K. Not fair. Not our fault.
Anthony
Anthony (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 13 日
Tyler
Tyler (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 12 日
This day was awesome A very clean hotel friendly people food is excellent in the dining area.. I had a noisy upstairs person that had a family with kids and they will wake us up every morning running back-and-forth and the hotel accommodated us and took off two days of hotel fees, which I felt was nice other than that it’s an awesome place to stay the hotel did tell us that we could’ve called them and they would’ve sent security upstairs, but we didn’t know that
Debra
Debra (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 9 日
I would stay again.
We've stayed here before. We actually started our vacation with a stay here. This room wasn't as good as the first time. But, I'd still come back and tell my friends about it. The service was great, and checking in and out was fast. The valet was excellent. The restaurant food could be better. Overall, I would rate stay as 4.5.
Annie
Annie (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 8 日
An-Chi
An-Chi (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 7 日
Patricia
Patricia (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 7 日
Clean and convenient
I stayed for a few days for a work trip and it was really an excellent experience. Friendly staff, clean rooms and every amenity I needed. I would love to see a steamer in the room instead of an iron and maybe bring back the coffee makers but not critical. Clean, quiet, great location. No complaints.
Amanda
Amanda (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 6 日
Lydia
Lydia (9 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 5 日
Awesome stay
Beautiful hotel! We had an amazing time in Hawaii. Rio at Bell Service was friendly and informative of places to eat.