I arrived at the Hilton Miami Airport Blue Lagoon with high hopes, eager to continue my vacation after a delightful stay in another city. However, my excitement quickly turned to disappointment upon entering my room on the 8th floor.
Upon inspection, I took the time to sanitize the space with my own items, only to discover a concerning lack of cleanliness. The room was alarmingly dusty, with linens bearing unpleasant stains, and outdated lighting shades covered in fingerprints. The balcony felt neglected, with layers of dust and an overarching dingy feel. To make matters worse, when I went to use the phone to contact the front desk, I found the earpiece caked with makeup—absolutely unacceptable.
Feeling frustrated, I approached the desk clerk to request a cleaner room. Instead of addressing my concerns, they suggested I switch my double bed for a single king, believing it would lead to a better experience. Trusting in the Hilton brand, I agreed, optimistic for a fresh start.
Unfortunately, things did not improve. My new room on the 7th floor was warm and had a faint odor. As I explored, I was horrified to find the same lack of cleanliness as before. I returned to the front desk, utterly disappointed, and made the decision to check out and find alternative accommodations.
The manager’s excuse, attributing the cleanliness issues to the building's age, was unsatisfactory. To me, dirt and dust have no place in any hotel, regardless of its age. This experience profoundly alt