Ahmad (please forgive me if I spelled it incorrectly!) was amazing. So kind and helpful, and always making us feel taken care of. The front desk folx super lovely as well, and always helpful. We were there for over 2 weeks for a medical procedure and appreciated all of the staff so so much. Would recommend 10/10!
amy
amy (15 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 7 日
离克利夫兰美术馆以及音乐厅步行可达,附近可选择的餐厅不多。
guang
guang (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 6 日
It was the best hotel experience for our family! The pool was great, breakfast was delicious! Service was pretty great. Shuttle driver is awesome and fast! Friendly staff. Nice patio. Short walk to Cleveland clinic too. Overall five stars! Thank you all.
Heather
Heather (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 30 日
It was amazing all the staff were very friendly and helpful. The hotel was beautiful. The breakfast was great.
Sandy
Sandy (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 27 日
Hopital visit
It was for surgery at Cleveland Clinic so it wasn’t a nice trip plus on a liquid diet.
Clarissa
Clarissa (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 24 日
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 13 日
Jaquita
Jaquita (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 27 日
Jorge
Jorge (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 25 日
ANDREA
ANDREA (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 24 日
ANDREA
ANDREA (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 23 日
Very clean hotel, close to the Case Western university and restaurants. Friendly and professional hotel service.
Zameer
Zameer (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 21 日
Unfortunate Terrible Weekend Stay
This stay was awful for my family. We arrived late afternoon to a room where the air condition seemed not to work. We were told to wait a bit. After 2 plus hours at dinner room still no air. We were told to wait again. No other rooms were availble. Spent the entire night in 80 degree room. Next day it was fixed by engineer. But it still never worked correctly. 2 nights and no one in the family slept. Just awful. Plus the faucet in the bathroom sink was loose and jiggled everytime you put water on.
Filth in vents
The staff of Kim and Renee were very nice and not at fault but the stay was just awful. We have stayed at many Residence Inn's but this was a horrible two day stay sadly for my family.
Lewis
Lewis (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 15 日
susan
susan (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 13 日
Matthew
Matthew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 12 日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 11 日
Ja Young
Ja Young (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 11 日
George
George (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 30 日
Almost awesome
The hotel is nice, the location is awesome, specially if your destiny is cleveland clinic. They have an awesome shuttle service to the clinic, back and forward.
The only problem they have is with cleaning personal. They are lazy and they only clean what is in front of their eyes. One thay i had to make them clean 3 times.
Otherwise, would have been an awesome stay.
Mauricio
Mauricio (12 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 29 日
Satisfied Customer
The hotel room was very clean and the front desk personnel very attentive. I love the shuttle driver he helped my spouse who had a visual disability in and out of the van. The breakfast food was subpar not really up to standard for this chain. The first day barely okay. The second day not eatable. Overall I would stay here again and recommend this hotel. The location is excellent for the Cleveland Clinic
Betty
Betty (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 27 日
Hanna
Hanna (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 25 日
Carolyn
Carolyn (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 25 日
William
William (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 23 日
Stacie
Stacie (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 23 日
Too hot in the rooms with no help
Our room was very hot 78 degrees and the air conditioning was not working. We told the front desk many times and they tried to fix it remotely but nothing worked. The hotel was fully booked so we could not move rooms. It was very very uncomfortable to sleep. The next day we asked again and finally an engineer came to look at the problem and fixed it.