Zak is great. I’ve stayed here at least 5x but never felt that so welcomed and appreciated like he did.
10/10 would recommend Zak! And the hotel has easy enough parking. Could use a rooftop hottub for sure.
Jenna
1 晚友伴旅程
6/10
Evelyn
3 晚行程
4/10
Was forced to change rooms to accommodate an airline pilot. Housekeeping never showed and never answered the phone. The restaurant bar staff was overtly rude. That are if town is dirty load of restaurants are closed. Don’t ever stay here
robert
1 晚商務旅程
2/10
The entire hotel on the even sides of the halls face a wall (windows but all facing a wall. The bar/restaurant staff was rude. Out of the blue hotel staff pressured me to change rooms for the sake of an airline pilot who wanted my room. Downtown Minneapolis area is sad and unsafe and dirty.
真實旅客
2 晚商務旅程
8/10
Kassandra
2 晚友伴旅程
8/10
Jeffrey
3 晚行程
8/10
Check in was lovely - Zac helped us and was very efficient, pleasant and you could tell knew what he was doing!
First looks at the room were wonderful! We got a King Suite but unfortunately our AC wasn’t quite working. We made a call to the front desk who sent up maintenance (less than 10 minutes) and he was able to look and determine he couldn’t fix it while we were in it so they’d need to move us. Not ideal but the front desk manager Mohammed got us all taken care of! He was able to get us in the different king room - we already used the shower in the suite so we only really cared about the King bed, and we upgraded to a street view which was nice and they took care of our breakfast, parking and cocktails for our evening at their onsite restaurant - which is amazing by the way! 10/10!
Regardless of the AC issue we would be happy to stay there again! Everyone was friendly, the rooms were clean and restaurant for dinner and breakfast were amazing! It was a wonderful weekend celebrating our Anniversary so thank you!
Samantha
1 晚行程
10/10
Becky
1 晚家庭旅程
8/10
Naomi
1 晚行程
10/10
Clay
1 晚行程
8/10
Jeff
2 晚家庭旅程
10/10
Timothy
2 晚行程
8/10
It was nice, quiet and clean overall. The window in our room looked out on a weird courtyard, but we didn't come for the view.
真實旅客
1 晚行程
10/10
The room was exceptional. The view was amazing and it was located close to the ball park.
Aaron
1 晚家庭旅程
10/10
Had a great experience here. Janae was wonderful at check in! We stayed here to be close to the Target Center for the WNBA game and she offered great tips to us to have the best time.
Briana
2 晚家庭旅程
10/10
Jaime
2 晚行程
6/10
We come to Minneapolis every year for a baseball experience. Last year we stayed at the Royal Sonesta and arrived to the city early. We asked about an early check in and was told it would cost $40. We wandered around the city instead. This year we went to the Mall before check in time. We arrived at the hotel at 4:00 (check in time). We were told our room was not ready. We were offered a drink (okay but only for a little while). We finished our drink about 5:00 and tried to check in again. Still not ready! We were going to attend the baseball game that evening at 6:40 so we wanted to freshen up etc after traveling all day. Our room still was not ready before we had to leave for the game. After the game (9:30) we were able to check in. I do think we should have been offered more than just a free drink for all the inconvenience. I would like a response from you to know that you are addressing this concern.
Norman
1 晚友伴旅程
10/10
Kathryn
2 晚行程
8/10
Nice location
Had to wait a bit for the room to be ready. Didn’t realize you have to tell them to clean your room
cheryl
2 晚家庭旅程
10/10
The hotel is really neat! The beds were comfy. The staff were all very friendly.
The only issue I had is the carpets can make you feel dizzy because of the pattern.
All that said, I would definitely stay here again!
Stephanie
1 晚友伴旅程
10/10
Everyone working was friendly.
Laura
1 晚家庭旅程
10/10
Masood
2 晚行程
10/10
Jackson
1 晚行程
10/10
Good location, good restaurant in hotel, room clean, staff friendly and helpful.