The lady of front desk wrongly charged me $20 deposit twice and $50 parking fee three time (it should be $50) when I checked in, but now they only canceled the one $20 deposit. How can I get my money back?
Henry
Henry (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 12 月 20 日
Excellent service, lovely breakfast
Marie Celine
Marie Celine (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 12 月 20 日
Room was not in good condition, carpet is filthy, needs an uplift you can tell roons don't get a good cleaning.
Laurie
Laurie (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 12 月 5 日
CC INFORMATION STOLEN. STAY AWAY
Diosmel
Diosmel (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 12 月 1 日
This was false advertisement. The place looked nothing like the photos. There were people walking around asking for money. The place did not look safe at all. We were concerned for our safety. My family and I ended up not staying and found another place. Our vehicle was not secure at this place a
Annie
Annie (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 12 月 1 日
Pictures online didn't look like the actual place. Area didn't look safe. We left annd found something else
Shirley
Shirley (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 11 月 30 日
Either understaffed or they simply didn’t care. No one ever serviced the room, EVEN after we called that morning asking for a service! We called that evening when we returned to the room and it’s took 2 hours just to receive towels and new bedding. The door on the mini fridge was gross. The “WiFi” was nonexistent, it never showed up the entire 4 days! It’s way cheaper to pay for public parking thank the what they charge you! Which free parking was advertised… the only perk is how close it is to the river. Outside of that, pay the extra 80$ and stay at the Hilton or Double Tree across the street!
Gennea
Gennea (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 11 月 28 日
The room was dated but clean and comfortable. Our big issue is an undisclosed fee for parking. This should be a bullet point on their page.
Philip B
Philip B (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 11 月 26 日
They lied about my stay.They told me that it would be a extra fifty dollars to check in at ten a m. And they charged me for a whole day. I thought that was terrible. I had no choice but to pay for a whole day. Because I had food for the kids that needed to stay cold. They should have never told me an extra fifty bucks.And I would have planned ahead if I knew it was gonna cost me an extra hundred and twenty-five. For 2hrs.
Diane
Diane (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 21 日
Cory
Cory (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 11 月 17 日
The room was so out dated paint chips on walls, bathtub had rust, random screws on the floor. Carpet was not vacuumed. Great location but for the price could be nicer.
Chery
Chery (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 11 月 15 日
Okey
Leonardo
Leonardo (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 11 月 10 日
William
William (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 11 月 6 日
Room was very run down and beat up. Lights in bathroom and sink area were extremely dim. Staff not very friendly.
david
david (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 5 日
Location, comfy beds, parking, breakfast
John
John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 3 日
The lady at the front desk was so friendly and helpful. She went above and beyond. The location was great but the property needs an upgrade.
Mary Christine
Mary Christine (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 2 日
Hello.
The Quality Inn location can’t be better. It’s located in the right spot to access all fun.
The staff was super nice, friendly and courteous at all time. I ♥️ it very much.
Marcos J.
Marcos J. (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 11 月 1 日
This hotel is in a great location however the street outside is super busy & extremely loud and has cars hot-rodding outside all night long making it hard to sleep. The bathroom toilet is very low to the ground & was super old & stained. They forgot to clean our room and when I complained the Mgr. said since Covid the guest has to request when they want the room clean! Gee--why didn't they tell me this when we checked in? The hotel has no elevator so you have to lug heavy luggage up absolutely filthy dirty stairwells on both sides of hotel and the walkway to get to the rooms looks like they have not power-washed the exterior in years!! The whole place is crying for a paint job inside & out.
Ginger
Ginger (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 10 月 31 日
Shanelle at the office was very helpful! She was such a wonderful staff member to deal with.
Sean
Sean (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 29 日
Clean room. Helpful staff.
Mary A
Mary A (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 26 日
Kaitlin
Kaitlin (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 24 日
Location was great had parking on site which made things easy. Could definitely use an update.
Tony
Tony (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 10 月 22 日
The room was clean. The interior and exteriors were a bit run down.
Sui
Sui (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 10 月 21 日
The staff at this location were great to speak with. The unfortunate part of this hotel is the location. The hotel is old and it shows everywhere you look. It needs a full remodel. The rooms were clean, but very old and worn condition. With the location being downtown Savannah in the Historic North District, you would think that would be a nice experience. It was not. The environment in the area is extremely loud and surrounded by clubs. The staff can not do anything about people parking on the street with loud car stereos playing late into the evening when trying to sleep. They even said the local police won't do anything because that is what just goes on in the area regardless of the local 9PM noise ordinance. I was even told that the same owner owns multiple locations downtown with some being higher end brands, but they all get the same noise complaints on the regular. I do not recommend this place due to conditions and location. I also do not recommend downtown Savannah unless you are into the late night partying and ok with all the noise. That is clearly a City of Savannah issue.