I booked a Marriott property as we loved living in a Marriott in Paris, France. That was clean, with fantastic staff and cleaning service every day.
Here are my issues with the property:
1. We were there early, so they told us the room would be ready closer to check-in time. We waited in the lobby, and they checked other people before us.
2. We requested a higher floor room, but they tried to stick us to some first-floor room while asking other guests which floor they would prefer. Ultimately, after I reminded the lady, she gave us 3rd floor.
3. Now the fun begins: The room at first looked clean till I discovered the blood on the comforter. That was disgusting. I had to go to the front office, get a new comforter, and make my bed. (Just what I wanted to do after paying close to $250 a night.)
4. The bathrooms were horrible. I have pictures if anyone wants to see them. I have always preferred a walk-in shower; I booked it because they showed a glass-door shower. However, they gave us an ugly curtained one, and on top of that, the curtain on the inside was dirty with black stains.
4. After telling them to get the room cleaned daily, they decided to be passive and not leave new towels.
I will never ever stay in a Marriott property in Lubbock again.